Summary
Overview
Work History
Education
Skills
Timeline
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COURTNEY MILLS

Wahiawa,HI

Summary

Management and administrative professional brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.

Overview

16
16
years of professional experience

Work History

Quality Control Manager

NuGate Group LLC
Fort Hood, TX
05.2018 - 04.2023
  • Accept/reject the quality of NuGate and J&J cleaning services (custodial & floor services) in compliance with all applicable Performance Work Statement (PWS), regulatory, Army, and site-specific regulations, requirements, and standards.
  • Oversaw the Quality Control Program and ensured contract performance was in accordance with all applicable requirements, our internal policies, programs, and procedures; and oversees workforce training.
  • Assistant to the Project Manager in the overall management and administrative oversight of services
  • Created, recorded, and established methods to track deficiencies and trends.
  • Coordinated and conducted meetings and monthly safety trainings. Monitored and created all calendars.
  • Supervised NuGate employee personnel, including inspectors and supervisors.
  • Worked with the COR in ensuring compliance was met according to the PWS.
  • Created an order and supply program to assist with weekly budgeting.
  • Maintained the positions of Safety Officer and Environmental Compliance Officer.
  • Ensured training, safety procedures, and documents were maintained for audits.

Correctional Officer III

Scotland Correctional Institute
Laurinburg, N.C.
11.2012 - 01.2018
  • Served and protected to maintain the safety and security of society, staff, inmates, and state property
  • Facilitated and supervised inmate activities such as bible study, recreation, jobs, schooling, Chapel services, etc.,
  • Maintained duty reports, inmate count, and disciplinary reports
  • To maintain a professional demeanor and follow all policies and procedures.

Assistant Store Manager

Dollar General
Pembroke, N.C.
08.2010 - 11.2012
  • Assisted the store manager in daily operations
  • Recruited, trained, and supervised employees
  • Provided customer service and resolved any customer complaints
  • Ensured the store policies and procedures were met
  • Maintained and monitored inventory levels.

Sports Information Clerical Assistant

UNCP Work Study
Pembroke, N.C.
08.2007 - 05.2012
  • Performed administrative and clerical duties
  • Made sponsorship deposits
  • Used Microsoft Programs (Excel, Word, PowerPoint) to create athletic binders
  • Performed office tasks such as faxing, filing, and making copies.

Education

Bachelor of Science - Chemistry

The University of North Carolina
Pembroke, NC
05.2012

Bachelor of Arts - Criminal Justice

The University of North Carolina At Pembroke
Pembroke, NC
05.2012

High School Diploma -

South Robeson High School
Rowland, NC
05.2007

Skills

  • Proficient in using Microsoft Office Programs
  • Administrative and Clerical Skills
  • Operation Monitoring
  • Team Support and Oversight
  • Schedule Management
  • Administrative Support
  • 45 Wpm Typing Speed
  • Documentation and Reporting
  • Compliance Understanding
  • Operational Improvements

Timeline

Quality Control Manager

NuGate Group LLC
05.2018 - 04.2023

Correctional Officer III

Scotland Correctional Institute
11.2012 - 01.2018

Assistant Store Manager

Dollar General
08.2010 - 11.2012

Sports Information Clerical Assistant

UNCP Work Study
08.2007 - 05.2012

Bachelor of Science - Chemistry

The University of North Carolina

Bachelor of Arts - Criminal Justice

The University of North Carolina At Pembroke

High School Diploma -

South Robeson High School

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COURTNEY MILLS