Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Mitchell

Rowlett

Summary

Professional in customer service management with proven track record of driving customer satisfaction and operational efficiency. Known for strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences.

Overview

7
7
years of professional experience

Work History

Customer Service Lead

Beckett Collectibles
07.2022 - Current
  • Resolve customer service issues using company processes and policies and provided updates to customers.
  • Enhance customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.

Route Manager

JKF Productions
11.2020 - 06.2022
  • Enhanced customer satisfaction by resolving service issues promptly and professionally.
  • Developed strong relationships with clients, ensuring consistent communication and timely deliveries.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.

Barista

Seven Mile Cafe
03.2018 - 11.2020
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Education

Denton High School
Denton, TX
05-2014

Skills

  • Customer complaint resolution
  • Product knowledge
  • Telephone etiquette
  • Critical thinking
  • Problem resolution
  • Staff training
  • De-escalation techniques
  • Call management

Timeline

Customer Service Lead

Beckett Collectibles
07.2022 - Current

Route Manager

JKF Productions
11.2020 - 06.2022

Barista

Seven Mile Cafe
03.2018 - 11.2020

Denton High School

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