Courtney Moore

• Monitored, coached and supervised team of up3 employees in 1 year and 3 months.
• Planned team-building exercises to increase employee performance and job satisfaction.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Reduced financial discrepancies by monitoring credit card sales and deposits.

• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Obtained client medical history, medication information, symptoms and allergies.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Recommended products to customers, thoroughly explaining details.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.

• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Obtained client medical history, medication information, symptoms and allergies.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

• Served meals to residents in accordance with established schedules and dietary procedures.
• Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Prepared food for special parties and groups.
• Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
• Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
• Delivered nourishment and supplements to nurse station for distribution to specific residents.
• Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
• Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
• Reported and documented resident changes in consumption or behaviors.
• Arranged tray and or table settings with proper tableware, condiments and tray card.
• Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.

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• Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.