Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

COURTNEY MOORE

Baton Rouge

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dispatcher

Legacy Security
Denham Springs
11.2024 - 05.2025
  • Coordinated communication between security personnel and clients to ensure timely response.
  • Monitored security systems and alarms for immediate incident reporting and response.
  • Scheduled shifts for security staff to maintain adequate coverage at all times.
  • Managed dispatch operations using radio systems and surveillance software effectively.
  • Assisted in training new dispatchers on procedures and operational protocols.
  • Documented incidents and communications accurately for record-keeping purposes.
  • Collaborated with law enforcement agencies during emergency situations as needed.
  • Developed routing plans to optimize response times for security teams across locations.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

Cage Cashier

L'Auberge Casino Resort
Baton Rouge
04.2024 - 08.2024
  • Processed cash transactions for patrons at gaming tables and slot machines.
  • Maintained accurate cash drawer balances throughout each shift.
  • Assisted customers with inquiries regarding casino services and promotions.
  • Monitored gaming activities for compliance with casino regulations.
  • Provided exceptional customer service to enhance guest experience at the resort.
  • Collaborated with team members to ensure smooth cash handling operations.
  • Followed all safety protocols while handling large sums of money in a fast-paced environment.
  • Resolved discrepancies in cash transactions promptly and efficiently.
  • Greeted customers and answered inquiries regarding services.
  • Performed daily balancing activities including count-downs, verifications, and reconciliations.
  • Processed payments for chips, tokens, and cash transactions.
  • Maintained accurate records of cage transactions and balances.
  • Followed strict security protocols when handling large sums of money.
  • Verified customer identification to ensure compliance with gaming regulations.
  • Performed opening and closing duties such as counting money drawers and verifying floats.
  • Received large amounts of cash from customers for conversion into chips or tokens.
  • Checked the accuracy of documents before submitting them to supervisors for approval.

Retail Sales Associate

Rainbow Shops
Baton Rouge
06.2019 - 11.2020
  • Assisted customers with product selection and provided expert advice on merchandise.
  • Operated cash register efficiently and handled customer transactions accurately.
  • Organized sales floor and ensured products were properly displayed and stocked.
  • Maintained cleanliness of store environment to enhance customer experience.
  • Collaborated with team members to create effective promotional displays and layouts.
  • Responded promptly to customer inquiries and resolved issues professionally.
  • Conducted inventory checks to ensure stock availability and minimize loss.
  • Educated customers about ongoing sales events and special promotions effectively.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Handled customer complaints in a professional manner.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Greeted customers upon entering the store and provided assistance.
  • Helped customers by answering questions and locating merchandise.

Education

High School Diploma -

Northdale Magnet Alternative High School
Louisiana
05-2012

Some College (No Degree) - Estheticsv

Paul Mitchell The School
Baton Rouge, LA

Skills

  • Communication coordination
  • Incident reporting
  • Dispatch operations
  • Shift scheduling
  • Routing optimization
  • Customer relationship management
  • Cash handling procedures
  • Inventory management
  • Regulatory compliance
  • Sales promotion strategies
  • Problem solving
  • Attention to detail
  • Conflict resolution
  • Team collaboration
  • Time management
  • Prioritizing calls
  • Stress tolerance
  • Processing orders
  • Call handling
  • Customer relations
  • Decision-making
  • Customer service
  • Critical thinker
  • Training new hires
  • Dispatch coordination
  • Multitasking and organization
  • Dispatching procedures
  • Data entry
  • Problem-solving
  • Adaptability and flexibility

Certification

  • Microsoft Software Certification
  • Gaming License
  • Liquor License

Timeline

Dispatcher

Legacy Security
11.2024 - 05.2025

Cage Cashier

L'Auberge Casino Resort
04.2024 - 08.2024

Retail Sales Associate

Rainbow Shops
06.2019 - 11.2020

High School Diploma -

Northdale Magnet Alternative High School

Some College (No Degree) - Estheticsv

Paul Mitchell The School

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