Alarm Dispatcher
Legacy Security
Denham Springs, LA
05.2024 - Current
- Coordinated communication between responding officers, dispatchers and other personnel on an ongoing basis.
- Monitored alarm systems to detect any irregularities or malfunctions.
- Maintained accurate records of incoming and outgoing calls, including time received and dispatched.
- Evaluated situations quickly and accurately in order to provide appropriate level of support while minimizing risk of injury or property damage.
- Received and processed emergency calls from the public, providing appropriate response.
- Adhered strictly to chain of command protocols when making decisions involving departmental operations.
- Answered questions from citizens regarding departmental policies, procedures or services offered.
- Dispatched resources within established guidelines based on priority of need and availability of resources.
- Verified alarm signals with callers to ensure accuracy of information provided.
- Maintained contact with supervisors throughout shift to report progress and any pertinent information relating to the situation at hand.
- Responded promptly to all incoming requests for service or assistance from citizens, law enforcement agencies or other organizations.
- Interpreted maps and directions for responding units when necessary.
- Utilized computer-aided dispatch system to record data related to incidents requiring police response.
- Sounded alarms and alerted in-house staff of equipment malfunctions and other irregular situations manageable without assistance from emergency response teams.
- Reported incidents of suspicious behavior.
- Provided recorded media to authorized personnel.
- Monitored alarms and activity on panels, doors and gates throughout facility to detect threats to worker safety and prevent or address improper access to secured areas by unauthorized parties.
- Watched live footage of cameras showing gates around facility perimeter to identify vehicles or individuals attempting to gain access at improper points of entry, reporting to guards outside.
- Maintained and operated surveillance equipment.
- Reported security breaches to police or fire departments or other municipal agencies when facility required intervention to protect worker safety.
- Notified staff of visitors approaching premises, identifying vehicles or pedestrians scheduled for arrival and deciding on appropriate procedures for engaging unexpected arrivals.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Responded to emergency calls routed by automatic distribution system.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Used radio, telephone and computer system to update first responders with new information.
