COURTNEY MORDEN
Summary
Motivated leader with experience in creating, delivering, and managing training and development programs. Adept at developing resources and creating strategies that optimize employee performance and increase organizational efficiency. Proven ability to build strong relationships leading to improved results.
Overview
8
8
years of professional experience
Work History
Training Manager
ScoutLogic Background Screening
06.2022 - 05.2023
- Developed and maintained training materials, including user guides, quick- reference cards and job aids
- Developed innovative strategies to engage learners throughout the training process
- Reviewed new hire performance and developed measurable action plans to meet goals
- Assisted internal departments with onboarding processes for newly hired employees.
Criminal Records Researcher
ScoutLogic Background Screening
11.2020 - 05.2022
- Demonstrated strong attention to detail while reviewing complex documents associated with criminal and civil cases on public record
- Generated accurate reports summarizing all findings from background checks and presented the results to hiring managers for review
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Adhered to strict confidentiality guidelines when dealing with sensitive materials or information.
Administrative Assistant
Chestnut Enterprises
10.2019 - 11.2020
- Answered telephones to give information to callers, take messages, or transfer calls
- Used Microsoft Office Suite to create and revise documents and presentations
- Maintained files and filing, keeping sensitive information confidential.
Probation and Parole Officer
North Carolina, Public Safety
12.2014 - 01.2019
- Performed arrests of offenders violating terms of release
- Attended court hearings involving clients in order to provide testimony or updates on progress
- Supervised people on community-based sentences, such as electronically monitored home detention and provided field supervision of probationers byconducting curfew checks and visits to home, work, and school
- Maintained detailed records of offender progress including daily contact logs and case notes.
Education
B.S - Criminal Justice
East Carolina University
Greenville, NC12.2011
Skills
- Fair Credit Reporting Act
- Public Speaking
- Training and Onboarding
- Case Management
- Quality Control
- Learning Management System
- Hubspot CRM
- MS Office Suite
- Google Suite
Timeline
Training Manager
ScoutLogic Background Screening
06.2022 - 05.2023
Criminal Records Researcher
ScoutLogic Background Screening
11.2020 - 05.2022
Administrative Assistant
Chestnut Enterprises
10.2019 - 11.2020
Probation and Parole Officer
North Carolina, Public Safety
12.2014 - 01.2019
B.S - Criminal Justice
East Carolina University
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