Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Moyer

Lancaster

Summary

Dynamic cosmetologist with a proven experience in client engagement, salon management, and personalized care. Adept at leading to assist with delivering high-quality services, specializing in fostering truth and loyalty especially with senior clientele. Committed to continuous education, advancing service standards, and creating a welcoming environment that enhances team collaboration and client satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cosmetologist

Great Clips
02.2024 - Current
  • Efficiently collaborated with team members ti maintain a welcoming, professional salon environment.
  • Engaged with clients to understand their preferences, enhancing overall service experience.
  • Managed scheduling demands while ensuring attention to details across all services provided.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.

Certified Nursing Assistant

ShiftMed/Willow Valley Communities
10.2019 - Current
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Maintained accurate patient records and documentation in compliance with healthcare regulations.
  • Provided emotional support to patients and families during challenging situations.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.

Beauty Salon Manager

Hair Express
09.2023 - 02.2024
  • Managed daily salon operations, ensuring exceptional customer service and client satisfaction.
  • Built meaningful connections with clients, fostering a sense of community and care.
  • Monitored financial transactions and maintained accurate records to ensure compliance with budgetary guidelines.
  • Evaluated service quality regularly, identifying areas for improvement and implementing corrective actions promptly.
  • Streamlined appointment scheduling for increased efficiency and client convenience.

Teams Trainer

GPS Hospitality
05.2017 - 09.2019
  • Mentored new employees, fostering a culture of continuous learning and improvement.
  • Implemented assessment tools to evaluate training effectiveness and employee skill levels.
  • Assisted in creating a positive work environment through team-building initiatives and feedback sessions.
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.

Education

Bachelor of Science - Organization Management

Purdue University Global
West Lafayette, IN
02-2026

Cosmetology Instructor License - Teaching

Lancaster School of Beauty
Lancaster, PA
05-2024

Cosmetology License - Cosmetology

Empire Beauty School
Lancaster, PA
06-2023

No Degree - Organization Management

York Technical Institute
York, PA
01-2022

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Clear communication
  • Licensed cosmetologist
  • Continuing education
  • Issue resolution
  • Salon management
  • Client loyalty building

Certification

  • Licensed Cosmetology
  • Licensed Cosmetology Instructor
  • Certified Nursing Assistant

Timeline

Cosmetologist

Great Clips
02.2024 - Current

Beauty Salon Manager

Hair Express
09.2023 - 02.2024

Certified Nursing Assistant

ShiftMed/Willow Valley Communities
10.2019 - Current

Teams Trainer

GPS Hospitality
05.2017 - 09.2019

Bachelor of Science - Organization Management

Purdue University Global

Cosmetology Instructor License - Teaching

Lancaster School of Beauty

Cosmetology License - Cosmetology

Empire Beauty School

No Degree - Organization Management

York Technical Institute

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