Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Murphy

Plano

Summary

Dynamic professional with a decade of experience in customer service and hospitality. Proven track record in elevating client experiences through personalized service and strategic upselling. Seeking a leadership role to leverage expertise in enhancing operational efficiency and customer satisfaction.

Overview

4
4
years of professional experience

Work History

BDC Administrator

Alfa Romeo of Plano
Plano
02.2026 - Current
  • Managed customer inquiries using CRM software for efficient communication.
  • Coordinated appointment scheduling for the sales departments.
  • Provided support to the sales team with lead generation and follow-ups.

Flight Attendant

Envoy Airlines
Dallas
05.2025 - 12.2025
  • Delivered exceptional customer service during inflight and pre-boarding phases.
  • Assisted passengers with inquiries about flight information.
  • Conducted thorough pre-flight safety inspections to ensure compliance.

VIP Server / Bartender

The Ivy
08.2024 - 07.2025
  • Provide high-quality bottle service to VIP guests, ensuring an elevated and personalized luxury experience.
  • Craft a wide variety of cocktails and mixed drinks.
  • Deliver exceptional bartending services in a high-energy, fast-paced environment.

Bartender

Harry Buffalo
01.2024 - 01.2025
  • Serve and bartend while interacting with guests to provide top-tier customer service.
  • Maintain comprehensive menu and drink knowledge.
  • Foster a welcoming atmosphere with a positive attitude and strong interpersonal skills.

PSE Clerk

USPS
10.2022 - 01.2024
  • Guided customers in selecting optimal shipping methods to improve delivery efficiency.
  • Organized incoming mail and parcels for streamlined distribution.
  • Assisted customers at retail window for enhanced service experience.

Education

Bachelor of Business Administration - Business Management, Minored in Marketing

Kent State University
Kent, OH
12-2017

High School Diploma -

Westlake High School
Westlake, OH
01-2013

Skills

  • Customer Service Excellence
  • Client Relations
  • Lead Management
  • Customer Relationship Management (CRM)
  • Customer Engagement
  • Adaptability

Timeline

BDC Administrator

Alfa Romeo of Plano
02.2026 - Current

Flight Attendant

Envoy Airlines
05.2025 - 12.2025

VIP Server / Bartender

The Ivy
08.2024 - 07.2025

Bartender

Harry Buffalo
01.2024 - 01.2025

PSE Clerk

USPS
10.2022 - 01.2024

Bachelor of Business Administration - Business Management, Minored in Marketing

Kent State University

High School Diploma -

Westlake High School
Courtney Murphy