Denise McInelly
Customer Service
Maricopa,AZ
Summary
Dynamic BDC Administrator at Earnhardt Ford with a proven track record in appointment scheduling and customer service. Adept at problem-solving and fostering team motivation, I excel in enhancing client relations and ensuring efficient operations. Committed to achieving goals and delivering exceptional results in fast-paced environments.
Overview
27
27
years of professional experience
Work History
BDC Administrator
Earnhardt Ford
04.2017 - 11.2025
Scheduled appointment for customer's hade to call customer's when special order parts come in so we could replace there parts
Returns Processor
Berge Ford
02.2012 - 02.2017
Checked in returns did filed clames and sent stuff back to other companies
Returns Processor
Larry H Miller Ford
02.1999 - 09.2011
Checked in returns did claims and sent things back to other companies
Education
High School Diploma -
Granger High
Salt Lake City, UT06-1984
Skills
Appointment scheduling
Teamwork
Performance tracking
Customer service
Problem-solving
Problem-solving abilities
Team motivation
Multitasking
Excellent communication
Decision-making
Self motivation
Customer acquisition
Adaptability and flexibility
Effective communication
Active listening
Goal setting and achievement
Team building
Attention to detail
Problem-solving aptitude
Client relations
Adaptability
Customer complaint resolution
Relationship building
Timeline
BDC Administrator
Earnhardt Ford
04.2017 - 11.2025
Returns Processor
Berge Ford
02.2012 - 02.2017
Returns Processor
Larry H Miller Ford
02.1999 - 09.2011
High School Diploma -
Granger High