Destiny Contreras
Bryan,TX
Summary
Resourceful BDC Administrator known for high productivity and efficiency in task completion. Excel in customer relationship management, data analysis, and process optimization. Skilled at leveraging communication, problem-solving, and organizational abilities to enhance business development center operations. Ready to apply these skills to contribute positively to team goals and client satisfaction.
Overview
5
5
years of professional experience
Work History
BDC Administrator
Lithia Chrysler Jeep Dodge RAM
Bryan, TX
04.2023 - Current
- Developed and implemented procedures for logging customer inquiries into the database.
- Created and maintained accurate records of customer contact information and service requests.
- Monitored incoming emails and responded appropriately.
- Resolved customer complaints in a timely manner while maintaining high levels of customer service.
- Provided training sessions on BDC systems to new employees.
Cashier
Wings N More
Bryan, TX
11.2019 - 04.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
Education
James Earl Rudder High School
Bryan, TX05-2022
Skills
- Follow-up calls
- Appointment Setting
- Goal-Oriented
- Software Development
- Data Migration
- Database Administration
Timeline
BDC Administrator
Lithia Chrysler Jeep Dodge RAM
04.2023 - Current
Cashier
Wings N More
11.2019 - 04.2023
James Earl Rudder High School
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