Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena Sanchez

Hollister,CA

Summary

Dynamic BDC Administrator with proven expertise at BMW of Monterey, excelling in customer service and complaint resolution. Adept at processing payments and coordinating claims, I leverage strong automotive product knowledge to enhance customer satisfaction. Recognized for attention to detail and effective communication, I consistently deliver exceptional support and foster positive client relationships.

Overview

8
8
years of professional experience

Work History

BDC Administrator

Bmw Of Monterey
Seaside, CA
04.2025 - Current
  • Advised customers on available options for service or products.
  • Processed payments and invoices according to established procedures.
  • Explained warranty coverage to customers as needed.
  • Provided customer support via phone and email inquiries in a timely manner.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Coordinated and planned investigations of claims to confirm compensability and coverage.

Office Administrator

Seaside CDJR CADILLAC CHEVY
Seaside, CA
03.2024 - 04.2025
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Provided administrative support to multiple departments as needed.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.

Office Administrator

Seaside Auto Group
Seaside, CA
10.2023 - 03.2024
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Provided administrative support to multiple departments as needed.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Maintained an organized filing system of paper documents and electronic files.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Maintained confidentiality of sensitive information and documents.
  • Maintained and updated filing, inventory and database systems, manually or using computer.

BDC Administrator

Gill Auto Group
Gilroy, CA
04.2021 - 03.2022
  • Assisted with scheduling appointments for sales representatives.
  • Conducted follow-up calls to customers to ensure satisfaction with services provided.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer service.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Resolved customer complaints regarding sales and service.

IHSS Care Provider

Genaro Gallegos
San Jose, CA
10.2017 - 03.2019
  • Provided assistance with mobility issues including walking and transfers from bed to wheelchair and chair.
  • Maintained a clean, safe environment for clients in their homes.
  • Monitored medication schedules and administered medications as needed.
  • Responded promptly to emergency situations in accordance with established protocols.
  • Assisted clients with grocery shopping and errands.
  • Assisted clients with daily activities such as dressing, bathing, and toileting.
  • Transported clients to medical appointments and social events.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Recognized emergency situations and implemented appropriate procedures.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

Education

High School Diploma -

San Jose Conservation Corps
San Jose, CA
06-2014

Some College (No Degree) - Accounting

San Jose City College
San Jose, CA

Skills

  • Customer service
  • Data entry
  • Payment processing
  • Documentation review
  • Claims coordination
  • Automotive product knowledge
  • Appointment scheduling
  • Effective communication
  • Complaint resolution
  • Problem solving
  • Attention to detail
  • Time management
  • Organizational skills
  • Team collaboration
  • Follow-up calls
  • Customer satisfaction management
  • Verbal and written communication
  • Teamwork
  • Appointment setting
  • Problem-solving abilities
  • Teamwork and collaboration

Languages

English
Professional
Spanish
Professional

Timeline

BDC Administrator

Bmw Of Monterey
04.2025 - Current

Office Administrator

Seaside CDJR CADILLAC CHEVY
03.2024 - 04.2025

Office Administrator

Seaside Auto Group
10.2023 - 03.2024

BDC Administrator

Gill Auto Group
04.2021 - 03.2022

IHSS Care Provider

Genaro Gallegos
10.2017 - 03.2019

High School Diploma -

San Jose Conservation Corps

Some College (No Degree) - Accounting

San Jose City College
Lorena Sanchez