Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorena Sanchez

Hollister,CA

Summary

Dynamic BDC Administrator with proven expertise at BMW of Monterey, excelling in customer service and complaint resolution. Adept at processing payments and coordinating claims, I leverage strong automotive product knowledge to enhance customer satisfaction. Recognized for attention to detail and effective communication, I consistently deliver exceptional support and foster positive client relationships.

Overview

8
8
years of professional experience

Work History

BDC Administrator

Bmw Of Monterey
Seaside, CA
04.2025 - Current
  • Advised customers on available options for service or products.
  • Processed payments and invoices according to established procedures.
  • Explained warranty coverage to customers as needed.
  • Provided customer support via phone and email inquiries in a timely manner.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Coordinated and planned investigations of claims to confirm compensability and coverage.

Office Administrator

Seaside CDJR CADILLAC CHEVY
Seaside, CA
03.2024 - 04.2025
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Provided administrative support to multiple departments as needed.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.

Office Administrator

Seaside Auto Group
Seaside, CA
10.2023 - 03.2024
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Provided administrative support to multiple departments as needed.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Maintained an organized filing system of paper documents and electronic files.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Maintained confidentiality of sensitive information and documents.
  • Maintained and updated filing, inventory and database systems, manually or using computer.

BDC Administrator

Gill Auto Group
Gilroy, CA
04.2021 - 03.2022
  • Assisted with scheduling appointments for sales representatives.
  • Conducted follow-up calls to customers to ensure satisfaction with services provided.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer service.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Resolved customer complaints regarding sales and service.

IHSS Care Provider

Genaro Gallegos
San Jose, CA
10.2017 - 03.2019
  • Provided assistance with mobility issues including walking and transfers from bed to wheelchair and chair.
  • Maintained a clean, safe environment for clients in their homes.
  • Monitored medication schedules and administered medications as needed.
  • Responded promptly to emergency situations in accordance with established protocols.
  • Assisted clients with grocery shopping and errands.
  • Assisted clients with daily activities such as dressing, bathing, and toileting.
  • Transported clients to medical appointments and social events.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Recognized emergency situations and implemented appropriate procedures.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

Education

High School Diploma -

San Jose Conservation Corps
San Jose, CA
06-2014

Some College (No Degree) - Accounting

San Jose City College
San Jose, CA

Skills

  • Customer service
  • Data entry
  • Payment processing
  • Documentation review
  • Claims coordination
  • Automotive product knowledge
  • Appointment scheduling
  • Effective communication
  • Complaint resolution
  • Problem solving
  • Attention to detail
  • Time management
  • Organizational skills
  • Team collaboration
  • Follow-up calls
  • Customer satisfaction management
  • Verbal and written communication
  • Teamwork
  • Appointment setting
  • Problem-solving abilities
  • Teamwork and collaboration

Languages

English
Professional
Spanish
Professional

Timeline

BDC Administrator

Bmw Of Monterey
04.2025 - Current

Office Administrator

Seaside CDJR CADILLAC CHEVY
03.2024 - 04.2025

Office Administrator

Seaside Auto Group
10.2023 - 03.2024

BDC Administrator

Gill Auto Group
04.2021 - 03.2022

IHSS Care Provider

Genaro Gallegos
10.2017 - 03.2019

High School Diploma -

San Jose Conservation Corps

Some College (No Degree) - Accounting

San Jose City College

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Lorena Sanchez