Dynamic BDC Administrator with proven expertise at BMW of Monterey, excelling in customer service and complaint resolution. Adept at processing payments and coordinating claims, I leverage strong automotive product knowledge to enhance customer satisfaction. Recognized for attention to detail and effective communication, I consistently deliver exceptional support and foster positive client relationships.
Overview
8
8
years of professional experience
Work History
BDC Administrator
Bmw Of Monterey
Seaside, CA
04.2025 - Current
Advised customers on available options for service or products.
Processed payments and invoices according to established procedures.
Explained warranty coverage to customers as needed.
Provided customer support via phone and email inquiries in a timely manner.
Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
Checked documentation for appropriate coding, catching errors and making revisions.
Coordinated and planned investigations of claims to confirm compensability and coverage.
Office Administrator
Seaside CDJR CADILLAC CHEVY
Seaside, CA
03.2024 - 04.2025
Composed correspondence such as letters, emails, memos, reports and other documents.
Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Performed data entry tasks into various computer systems accurately and efficiently.
Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Provided administrative support to multiple departments as needed.
Utilized office equipment such as printers, copiers, and fax machines efficiently.
Handled incoming and outgoing mail and packages, including preparation for shipping.
Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Opened, sorted and routed incoming mail and prepared outgoing mail.
Office Administrator
Seaside Auto Group
Seaside, CA
10.2023 - 03.2024
Performed data entry tasks into various computer systems accurately and efficiently.
Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Provided administrative support to multiple departments as needed.
Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Maintained an organized filing system of paper documents and electronic files.
Provided customer service, addressing inquiries and resolving issues promptly.
Handled incoming and outgoing mail and packages, including preparation for shipping.
Maintained filing systems, both electronic and physical, for easy document retrieval.
Maintained confidentiality of sensitive information and documents.
Maintained and updated filing, inventory and database systems, manually or using computer.
BDC Administrator
Gill Auto Group
Gilroy, CA
04.2021 - 03.2022
Assisted with scheduling appointments for sales representatives.
Conducted follow-up calls to customers to ensure satisfaction with services provided.
Resolved customer complaints in a timely manner while maintaining high levels of customer service.
Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
Resolved customer complaints regarding sales and service.
IHSS Care Provider
Genaro Gallegos
San Jose, CA
10.2017 - 03.2019
Provided assistance with mobility issues including walking and transfers from bed to wheelchair and chair.
Maintained a clean, safe environment for clients in their homes.
Monitored medication schedules and administered medications as needed.
Responded promptly to emergency situations in accordance with established protocols.
Assisted clients with grocery shopping and errands.
Assisted clients with daily activities such as dressing, bathing, and toileting.
Transported clients to medical appointments and social events.
Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Recognized emergency situations and implemented appropriate procedures.
Helped clients stay happy and healthy by providing mental and emotional support.
Maintained clean and well-organized environment for client happiness and safety.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Assisted clients with maintaining good personal hygiene.
Helped clients get in and out of beds and wheelchairs.
Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.