Zachary Barlow
Castroville,CA
Summary
Proven Parts Advisor at BMW of Monterey, adept in leveraging customer service and problem-solving skills to enhance satisfaction and efficiency. Skilled in using proprietary software, ensuring accurate parts fulfillment. Excelled in team collaboration and verbal communication, significantly contributing to positive customer experiences without relying on numerical achievements.
Overview
11
11
years of professional experience
Work History
Parts Advisor
Bmw Of Monterey
01.2019 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
Delivery Driver/Event Helper
Morgan Winery
06.2015 - 03.2020
- Delivered packages to tasting rooms.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Valet
Victory Toyota
05.2017 - 12.2019
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Golf Cart Attendent
Nicklaus Club Monterey
08.2015 - 05.2017
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
Sales Associate/Event Helper
Zephs Wine Shop
04.2014 - 07.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Salinas High School
Salinas, CA05-2013
Skills
- Customer Service
- Problem-solving skills
- Improving customer satisfaction
- Team Collaboration
- Verbal and written communication
- Clean Driving Record
Timeline
Parts Advisor
Bmw Of Monterey
01.2019 - Current
Valet
Victory Toyota
05.2017 - 12.2019
Golf Cart Attendent
Nicklaus Club Monterey
08.2015 - 05.2017
Delivery Driver/Event Helper
Morgan Winery
06.2015 - 03.2020
Sales Associate/Event Helper
Zephs Wine Shop
04.2014 - 07.2015
High School Diploma -
Salinas High School
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