COURTNEY MURPHY
Oklahoma City,US
Summary
Results-driven Pharmacy Financial Coordinator with 14 years in customer service and 5 years in pharmacy operations. Led standardization of workflows and developed training programs to enhance team performance on payer-specific processes. Managed prior authorizations and insurance verification, reducing denials and accelerating reimbursements. Focused on improving pharmacy efficiency and patient access through continuous initiatives and staff development.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Financial Coordinator Pharmacy
Oklahoma Arthritis Center
07.2025 - Current
- Managed insurance verifications and benefit investigations to expedite pharmacy reimbursements and minimize patient out-of-pocket delays.
- Processed prior authorizations and coordinated with insurers to secure medication coverage, improving patient access and reducing claim denials.
- Performed root-cause analyses of claim rejection patterns and implemented targeted corrections to documentation workflows, yielding steady improvements in first-pass acceptance.
- Coached colleagues on payer-specific submission nuances through hands-on training sessions, enhancing accuracy and confidence in managing complex accounts.
- Enhanced efficiency by creating streamlined workflows and establishing clear standard operating procedures for the department.
- Created a consistent daily workflow by developing and implementing a detailed training guide for staff.
- Served as primary contact for department communication, ensuring efficient information exchange.
Pharmacy Technician
Innovative Pharmacy Solutions
09.2023 - 07.2025
- Compounded prescriptions daily, ensuring safety and compliance with medication guidelines to support patient health.
- Conducted inventory audits and restocked medications to maintain optimal levels and prevent shortages.
- Assisted in compounding medications under pharmacist supervision, contributing to accurate and timely patient care.
- Train new technicians on SOPs and safety protocols.
- Participate in quality improvement initiatives for enhanced pharmacy operations.
Pharmacy Technician
Sherrys drug
12.2022 - 09.2023
- Organized medications for dispensing, resulting in precise preparation and labeling.
- Maintained comprehensive records of prescriptions and physician orders to ensure seamless pharmacy operations.
- Organized medications for dispensing, ensuring accurate preparation and labeling.
- Maintained comprehensive records of prescriptions and physician orders.
- Enhanced patient care by ensuring meticulous record-keeping of prescriptions and physician orders.
CVS Pharmacy Technician
CVS Health
09.2021 - 12.2022
- Organized medications for dispensing, enhancing workflow in pharmacy operations.
- Maintained accurate records to ensure compliance with regulatory standards and facilitate audits.
- Prepared labels and calculated quantities for accurate medication dispensing.
Fulfillment Expert
Target
04.2020 - 09.2021
- Picked and packed items to meet daily goals, enhancing customer satisfaction.
- Prepared shipments with accuracy, using appropriate materials for safe delivery.
- Greeted and assisted customers during order pick-up, fostering positive customer experiences.
- Operated equipment safely, adhering to all safety protocols and end-of-day procedures.
- Aligned shopping experience with guest needs and expectations, supporting overall store operations.
Independent Contractor
Wag!
01.2017 - 10.2020
- Developed tailored care plans through communication with pet owners.
- Coordinated feeding and exercise schedules to ensure pet well-being.
- Negotiated service fees and processed payments to streamline transactions.
- Managed schedules for feeding and exercise routines.
- Negotiated service fees and handled payments efficiently.
Head Cashier and Garden Associate
The Home Depot
05.2016 - 05.2017
- Led team to improve customer satisfaction by streamlining transaction handling.
- Led team to enhance customer satisfaction through efficient transaction handling.
- Guided customers in product location, enhancing navigation experience.
- Facilitated open communication with customers, strengthening trust and loyalty.
Receptionist and Cashier
Remington Park Racing Casino
12.2012 - 01.2015
- Welcomed and directed guests, enhancing visitor experience.
- Monitored guest flow, ensuring smooth operations.
- Handled phone inquiries, streamlining guest communication.
- Sold race programs, increasing overall event revenue.
- Managed inventory, ensuring accurate stock levels.
Education
Bachelor's Degree - Psychology
Southern New Hampshire University
Oklahoma City, OK08-2026
Certification - Medical Front Office And Electronic Health Records
Medcerts
San Diego, CA04-2017
High School Diploma - undefined
Midwest City High School
Midwest City, OK01-2014
Skills
- Insurance verification
- Authorization requests
- Authorization process
- Claims processing
- Claim denial management
- Appeals management
- Medical terminology
- Document processing
- Insurance plans
Accomplishments
Inducted into the National Society of Leadership and Success in recognition of academic excellence, maintaining a 4.0 GPA and earning Dean's List honors at Southern New Hampshire University.
Certification
- Electronic Health Records - Medical Front Office Apr 2017 - Present
- Pharmacy Technician License - Pharmacy Board Present
Timeline
Financial Coordinator Pharmacy
Oklahoma Arthritis Center
07.2025 - Current
Pharmacy Technician
Innovative Pharmacy Solutions
09.2023 - 07.2025
Pharmacy Technician
Sherrys drug
12.2022 - 09.2023
CVS Pharmacy Technician
CVS Health
09.2021 - 12.2022
Fulfillment Expert
Target
04.2020 - 09.2021
Independent Contractor
Wag!
01.2017 - 10.2020
Head Cashier and Garden Associate
The Home Depot
05.2016 - 05.2017
Receptionist and Cashier
Remington Park Racing Casino
12.2012 - 01.2015
High School Diploma - undefined
Midwest City High School
Certification - Medical Front Office And Electronic Health Records
Medcerts
Bachelor's Degree - Psychology
Southern New Hampshire University