Diana Garcia
Oklahoma City,OK
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to a new Company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Energetic Pharmacy Technician with skills in pharmaceutical calculations, prescription processing and drug classification. Hard-working, dedicated, and reliable. Committed to delivering courteous service at all times.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Senior Certified Pharmacy Technician
CVS HEALTH CORPORATION
08.2020 - Current
- Supervised medication dispensing processes to ensure accuracy and compliance with pharmacy regulations.
- Mentored junior technicians, fostering a collaborative environment for skill development and knowledge sharing.
- Implemented workflow improvements that enhanced operational efficiency and reduced medication errors.
- Conducted regular inventory audits to maintain optimal stock levels and minimize waste in the pharmacy.
- Assisted in training new staff on pharmaceutical software systems and best practices for patient care.
- Collaborated with pharmacists to review prescriptions and verify drug interactions for patient safety.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Resolved third-party billing, computer system and customer service issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
Pharmacy Technician & CPhT Certificate - Pharmacy
U.S. Career Institute
Fort Collins, CO12-2019
Skills
- Insurance verification
- Problem-solving skills
- Insurance billing
- HIPAA compliance
- Patient confidentiality
- Team collaboration
- Drug inventory control
- Pharmacy equipment use
- Manual and automated medication dispensing
- Pharmacy software proficiency
- Staff training and development
- New hire onboarding
- Advanced math skills
- Inventory supply monitoring
- Filling prescriptions precisely
- Order verification
- Regulatory compliance
- Proper labeling
- Customer service
- Data entry
- Certified pharmacy technician (cpht)
- Drug inventory management
- Cash register operations
- Stocking shelves
- Attention to detail
Accomplishments
- Earned an associates degree in pharmacy technology.
- Reduced prescribing errors 100% by reaching out to prescribers to verify medication orders.
- Increased customer retention 100% by delivering top-notch customer service from prescription drop-off to pick-up.
- Improved customer service standards by 100%.
- Processed and filled over 200 prescriptions per day.
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy technician
Languages
English
Full Professional
Timeline
Senior Certified Pharmacy Technician
CVS HEALTH CORPORATION
08.2020 - Current
Pharmacy Technician & CPhT Certificate - Pharmacy
U.S. Career Institute