Carolyn Renee’ Smith

• Maintained precise patient records by engaging with prescribing doctors.
• Resolved issues for clients and medical professionals over the phone.
• Managed payment processes to guarantee seamless transactions.
• Performed regular inspections to minimize stock inconsistencies.
• Kept working area organized to ensure accuracy in medication preparation.
• Facilitated growth of junior pharmacy technicians via consistent training.
• Monitored and recorded controlled substance usage to maintain compliance.
• Resolved customer issues on-site and via phone by offering guidance on order placements.
• Reviewed and verified customer information and insurance provider information.
• Stocked electronic medication dispensing units with necessary supplies.
• Collaborated with pharmacists to verify prescriptions.
• Answered patients' questions and troubleshot prescription issues.
• Managed challenging customer service issues effectively.
• Increased immunization rates through targeted campaign marketing.
• Measured and compounded medications as per guidelines.
• Advocated for patients' compliance with medication guidelines.
• Maintained relationships with physicians.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Implemented inventory management systems, enhancing operational productivity.
• Elevated precision in medication dispensing via thorough drug usage evaluations.
• Decreased submission inaccuracies in the billing process.
• Managed patient data in compliance with HIPAA regulations.
• Facilitated pharmacist in clearing problematic prescriptions.
• Modified records to accurately reflect patients' up-to-date medication and insurance data.
• Resolved third-party billing, computer system and customer service issues.
• Facilitated patient communication to ensure accurate collection of prescription and health data.
• Facilitated the daily handling and verification of 900+ prescriptions within a high-demand pharmaceutical environment.
• Managed opening and closing duties for pharmacy.
• Accurately measured and blended compounds ensuring precise formulation completion.
• Handled inquiries from healthcare professionals about medications.
• Ensured packaging and labels for prescriptions, confirming dosage accuracy, side effects, interactions, and refill details.
• Assisted customers by answering questions related to various pharmaceutical items.
• Set up and modified patient profiles to include current medications and insurance details.
• Liaised with other pharmacies to eliminate issues related to product expiration.
• Developed and implemented improvements to pharmacy organization system.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Accurately filled prescriptions.

Executed diverse responsibilities in the pharmacy, ensuring efficiency.

• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Ensured optimal performance of all systems within the photo center through regular software updates and hardware maintenance checks as required.
• Provided expert advice to customers on suitable products for their specific needs, boosting sales and ensuring satisfaction.
• Enhanced customer satisfaction by providing timely and accurate photo services.
• Maintained strict adherence to privacy regulations when handling sensitive customer information during transactions or consultations.

• Assisted in training new employees on Winder Operator tasks, helping them become productive team members more rapidly.
• Contributed to cost reduction measures through efficient use of resources, waste minimization, and recycling initiatives.
• Demonstrated flexibility in working various shifts as required due to fluctuations in production demands.
• Supported continuous improvement efforts by suggesting process enhancements that led to increased efficiency on the production floor.