Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Nickerson

Silsbee,TX

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Agent

TAS United
Lubbock, Texas
05.2024 - Current
  • Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.
  • Greeted customers warmly upon answering incoming calls while maintaining professionalism at all times.
  • Identified customer needs by actively listening to them during conversations.
  • Assisted in scheduling appointments for patients, including follow-up visits.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Correctional Officer

TDCJ
Woodville, TX
09.2021 - 06.2024
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Detected potential threats and quickly defused conflicts.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.

Medical Administrative Assistant Floater

Riceland Healthcare
Beaumont, Texas
01.2021 - 12.2021
  • Entered patient demographic information into the Electronic Health Records system.
  • Maintained a filing system for patient records and physician orders.
  • Assisted with coding medical records using ICD-10 coding standards.
  • Assisted patients with completing COVID-19 screening forms and questionnaires.
  • Verified patient information and insurance coverage in medical records systems.
  • Reviewed medical documentation to ensure accuracy of billing codes.
  • Identified errors in coding and corrected them accordingly.

Correctional Officer

TDCJ
Port Arthur, Texas
09.2018 - 01.2020
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.

Phlebotomist

Wilbarger General Hospital
Silsbee, Texas
11.2017 - 09.2018
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Calibrated equipment according to manufacturer specifications.
  • Monitored inventory levels of supplies used in phlebotomy services.

Medical Assistant PRN

Community Pediatrics
Port Arthur, Texas
04.2017 - 12.2017
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Organized patient charts before each day's clinic sessions began.
  • Collected samples from patients for laboratory testing purposes.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.

Medical Assistant (extern)

Southeast Texas Internal Medicine
Port Arthur, TX
03.2017 - 04.2017
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Organized patient charts before each day's clinic sessions began.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.

Caregiver

Quality Care Solutions Inc
Beaumont, TX
03.2013 - 04.2017
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.

Education

Diploma - Medical Assistant

Vista College
Beaumont, TX
05-2018

Skills

  • Polite communication skills
  • Information documentation
  • Problem-solving skills
  • Ensuring customer satisfaction
  • Recordkeeping proficiency
  • Follow-up calling
  • Service support
  • Phlebotomy
  • Check-in coordination
  • Feeding assistance expert
  • Clinical and administrative support
  • Medical billing and coding
  • Infection control procedures
  • Vital signs and examinations
  • Lab equipment setup
  • Electrocardiography (EKG)

Timeline

Agent

TAS United
05.2024 - Current

Correctional Officer

TDCJ
09.2021 - 06.2024

Medical Administrative Assistant Floater

Riceland Healthcare
01.2021 - 12.2021

Correctional Officer

TDCJ
09.2018 - 01.2020

Phlebotomist

Wilbarger General Hospital
11.2017 - 09.2018

Medical Assistant PRN

Community Pediatrics
04.2017 - 12.2017

Medical Assistant (extern)

Southeast Texas Internal Medicine
03.2017 - 04.2017

Caregiver

Quality Care Solutions Inc
03.2013 - 04.2017

Diploma - Medical Assistant

Vista College

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Courtney Nickerson