COURTNEY NILSEN
TRAK CAPITAL, LLC
Ashville,Al 35953
14
years of professional experience
Collaborative professional skilled in problem-solving and critical thinking, driving effective solutions. Fosters positive interactions through respectful communication and thoughtful reflection. Committed to high ethical standards and making a meaningful impact.
Work History
RECEPTIONIST AND OFFICE MANAGER
1 Year- Coordinated office support responsibilities by answering phone, directing clients to correct personnel, maintaining stocked and clean office standards, connecting with people, and applying fast, critical thinking to problem solve step by step.
- Greeted visitors and directed calls with professional, courteous front-desk service.
- Managed multi-line phone system, routed inquiries, and relayed accurate messages.
- Scheduled appointments and maintained organized calendar coordination for staff and guests.
PROJECT COORDINATOR/HR PERSONNEL/BOOKKEEPER
3 Years- Support files and projects while communicating clearly with team members and clients. Respond quickly in a fast-paced setting and help calm aggravated customers with professional, friendly service. Use computers and phones to manage calendars, schedule Zoom meetings, handle billing, and draft contracts.
- Coordinated project schedules, aligning deliverables, design milestones, and client deadlines across active assignments.
- Managed project documentation, maintaining organized records for contracts, submittals, approvals, and correspondence.
- Scheduled meetings, prepared agendas, and distributed follow-up notes to support timely project execution.
SAFETY COORDINATOR
1 Year- Managed OSHA training status for manufacturing plant staff and outside warehouse teams to maintain compliance across all locations. Continued remote work during maternity leave and provided two weeks' notice in early 2018 to shift focus toward school and family.
- Conducted safety inspections to identify hazards and enforce compliance with OSHA and company standards.
- Investigated incidents and near-misses, documenting findings and supporting corrective action follow-up.
- Coordinated safety training sessions for employees on PPE, emergency response, and safe work practices.
QUALITY ASSURANCE PERSONNEL
2 Years- Reviewed incoming parts for quality during plant receiving and followed up with vendors to correct issues. Transferred to quality department after nearly three months on assembly line and became first individual to move off line before 90-day probation period ended.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
ASSEMBLY WORKER
1 Year- Manufactured luggage racks on an assembly line in a fast-paced environment.
- Assembled automotive components using hand tools, fixtures, and standard work instructions.
- Inspected finished parts for defects, alignment, and dimensional accuracy before release.
- Adjusted workstation setup to support smooth production flow and consistent output.
Education
BACHELOR'S - CRIMINAL JUSTICE
- Obtained a Bachelor’s in criminal justice from Columbia Southern University
HIGH SCHOOL DIPLOMA - N/A
- Graduated from Heard County Comprehensive High School in Franklin, Ga
- GPA: 3.0
Skills
Calendar management
Billing coordination
Computer application management
Operational problem-solving
Effective communication
Client relations
Independent and collaborative worker
Strong interpersonal skills
Adaptable problem solver
ADDITIONAL INFO
Any time spent not working was spent focusing on children, family, and/or earning my Bachelor’s.
Timeline
RECEPTIONIST AND OFFICE MANAGER
TRAK CAPITAL, LLC
01.2023 - 01.2024Read More
PROJECT COORDINATOR/HR PERSONNEL/BOOKKEEPER
CASSWELL DESIGN GROUP, LLC
01.2019 - 01.2022Read More
SAFETY COORDINATOR
AMEREX
01.2017 - 01.2018Read More
QUALITY ASSURANCE PERSONNEL
AMEREX
01.2015 - 01.2017Read More
ASSEMBLY WORKER
JAC PRODUCTS
01.2010 - 01.2011Read More
COLUMBIA SOUTHERN UNIVERSITY
BACHELOR'S from CRIMINAL JUSTICE
Read More
HEARD COUNTY COMPREHENSIVE HIGH SCHOOL
HIGH SCHOOL DIPLOMA from N/A
Read More