Michelle Dowling
Tampa,FL
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
9
9
years of professional experience
Work History
Receptionist/Office Manager
GCAV Solutions
Tampa, FL
11.2022 - Current
- Provided excellent customer service by promptly attending to all phone calls and addressing customer inquiries
- Maintained consistent communication with customers to arrange and validate appointments
- Implemented efficient filing system and maintained the calendar.
Dog Bather
Barksuds
Tampa, FL
11.2021 - 12.2022
- Performed pet grooming tasks such as cutting nails, cleaning ears, and brushing teeth using appropriate tools.
- Diligently adhered to specific instructions provided by owner, involving the utilization of medicated shampoo.
Housekeeper
Hyatt
Lutz, FL
09.2018 - 01.2019
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Polished furniture to remove dust and dirt buildup.
Chef
Bahama Breeze
Lutz, FL
03.2018 - 01.2019
- Worked in a collaborative kitchen environment with skilled chefs, demonstrating dedication and teamwork to consistently deliver exceptional meals that delighted guests.
- Enhanced productivity by actively assisting colleagues at different workstations.
Lead Teller
Janie and Jack
Lutz, FL
01.2017 - 12.2017
- Demonstrate strong leadership skills and consistently execute managerial tasks as the primary point of contact during most shifts
- Took charge of opening and closing the store, ensuring prompt delivery of bank deposits.
- Managed cash registers and ensured accuracy of cash amounts
- Performed nightly cash reconciliation and secured excess cash in safe
- Ensured optimal performance of sales associates and completion of tasks throughout the store
- Handled all issues pertaining to the store's policy.
- Set up store for new line of clothing arrivals and performed inventory checks.
- Provided support and guidance to customers with their online purchases.
Sales Associate Floater
Saks Fifth Avenue Off Fifth
Lutz, FL
06.2015 - 01.2017
- Managed direct delivery of customer orders
- Experienced in various roles such as cashier, customer service in fitting rooms, shoe department, inventory team, and return cashier for women's, men's and kids' apparel.
- Provided support to guests for online purchases and returns.
Education
High School Diploma -
Wiregrass Ranch High School
01.2014
Skills
- Sales
- ENERGETIC
- MICROSOFT OFFICE
- MS OFFICE
- OPERATIONS
- Culinary
- Financial
- Training & Development
- POS
- Restaurant Experience
- Accounting
- Cashiering
- Customer service
- Kennel Experience
- Pet Care
- Animal Care
- Dog Handling
- Leadership
- Clerical Support
- Data Entry
- Office Management
- PC proficient
- Multitasking and prioritization
- Time Management
- Office Administration
- Documentation And Reporting
- Performance Improvement
- Greeting and Seating Clients
- Service-oriented mindset
- Positive and professional
- Tech-Savvy
- Spreadsheet tracking
- Scheduling appointments
- Calendar Management
- Call Management
- Records Management
- Problem-solving abilities
- Professionalism
- Research and Data Analysis
- Customer Complaint Resolution
- Basic Math
Languages
- English - Fluent
- Spanish - Fluent
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist/Office Manager
GCAV Solutions
11.2022 - Current
Dog Bather
Barksuds
11.2021 - 12.2022
Housekeeper
Hyatt
09.2018 - 01.2019
Chef
Bahama Breeze
03.2018 - 01.2019
Lead Teller
Janie and Jack
01.2017 - 12.2017
Sales Associate Floater
Saks Fifth Avenue Off Fifth
06.2015 - 01.2017
High School Diploma -
Wiregrass Ranch High School