Courtney Nilson
Salt Lake City
Summary
Steadfastly hardworking, and results-driven professional with a proven track record of excelling in upselling and rapid rapport-building. Adept at client education and project management, I thrive in high-pressure environments, consistently enhancing customer experiences and driving repeat business through strong relationship management and effective communication. I am certain I can be an asset to your team.
Overview
7
7
years of professional experience
Work History
Server / Bartender
Ivy and Varley
01.2025 - Current
- Built strong rapport with guests through warmth and a palpable investment in their experience.
- Identified and executed upselling opportunities by selling an experience rather than just the product.
- Maintained detailed knowledge of food and beverage options including niche facts about our distillers and vendors.
- Handled multiple priorities independently while delivering consistent service.
- Trained multiple new-hires while accomplishing all of my usual tasks.
Operations Team Lead / Intake Agent
Tang and Company
07.2020 - Current
- Managed the full intake cycle for patients and employer clients, from first contact through scheduling and case resolution.
- Conducted high-volume inbound and outbound calls.
- Educated clients on next steps, expectations, and documentation requirements-ensuring clarity and trust.
- Accurately documented all activity in internal systems while meeting all compliance standards.
- Trained and onboarded new team members and consistently tracked employee KPIs.
Server
Squatters Pub
11.2023 - 01.2025
- Provided excellent customer service in a fast-paced pub environment.
- Managed food and drink orders efficiently for multiple tables.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Served and split individual checks for multiple large parties each night, often groups of 10-30 people.
- Maintained accurate transaction records using Toast POS.
Server / Bartender
East Liberty Tap House
01.2019 - 07.2021
- Generated repeat business through relationship-based selling, had more regulars than anyone else on the staff.
- Demonstrated resilience and adaptability in high-volume environments.
- Maintained compliance with Utah DABC regulations.
Education
Bachelor of Science - Strategic Communication/Psychology
University of Utah
Salt Lake City, UT05-2024
Skills
- Upselling/Retention
- Client education & consultation
- KPI tracking & documentation
- Customer relationship management
- Project management
- Office/Excel/Adobe/Canva
Additional Strengths For Roofing Sales
- Comfortable knocking doors and initiating conversations
- Confident representing clients in professional settings
- Detail-oriented with strong follow-through
- Highly motivated by performance and results
Timeline
Server / Bartender
Ivy and Varley
01.2025 - Current
Server
Squatters Pub
11.2023 - 01.2025
Operations Team Lead / Intake Agent
Tang and Company
07.2020 - Current
Server / Bartender
East Liberty Tap House
01.2019 - 07.2021
Bachelor of Science - Strategic Communication/Psychology
University of Utah