COURTNEY NILSON
Salt Lake City,UT
Summary
Future Sales Development Representative with years of experience in healthcare and hospitality. Proven ability to build long-term relationships with physicians, employers, and patients while balancing competing priorities and performance metrics. I've built revenue through consultative upselling (24.8% average tip rate; 7/10 internal sales competitions won) and led measurable performance growth (youngest promoted to Operations Team Lead; improved team KPIs by 18% within six months). Highly coachable, data-obsessed, and known for out-preparing peers. Looking to bring that same intensity to a high-growth SaaS environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Team Lead / Intake Agent
Tang and Company
07.2020 - Current
- Coordinated patient and client intake, managing interactions from first contact through to successful case resolution.
- Promoted to Team Lead as the youngest employee in role based on performance and execution consistency.
- Increased team KPI performance by 18% within first six months.
- Managed high-volume inbound inbound calls while maintaining accurate documentation.
- Earned 4–5/5 on all performance evaluations.
- As an Intake Agent, exceeded KPI benchmarks and maintained fastest call + wrap times within cohort.
Server / Bartender
Ivy and Varley
01.2025 - 01.2026
- Maintained 24.8% average tip rate through consistent upselling and consultative recommendations.
- Won 7/10 internal sales competitions for wine, featured items, and total sales volume.
- Generated highest number of named positive guest reviews on staff.
- Recognized as Employee of the Month for revenue performance and customer retention.
- Thrived in fast-paced, high-pressure service environment while maximizing per-ticket revenue.
Education
B.S. - Strategic Communication & Psychology
University of Utah
Skills
- Relationship & Account Management
- KPI Tracking and Implementation
- Office/Excel/Adobe/Canva
- Physician & Client Outreach
- CRM & Internal Systems
- Upselling/Retention
Certification
- Salesforce Sales Operations Professional Certificate
- B2B and Territory Sales Strategies – Coursera
- GenAI for Sales Development Representatives – Coursera
- Advanced Customer Relationship Management – Microsoft
Timeline
Server / Bartender
Ivy and Varley
01.2025 - 01.2026
Operations Team Lead / Intake Agent
Tang and Company
07.2020 - Current
B.S. - Strategic Communication & Psychology
University of Utah