Courtney O'Brien
TONAWANDA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
19
19
years of professional experience
Work History
Commerical Flooring Contractor, President
Self-employed
Tonawanda
06.2021 - Current
- Assessed customer needs and preferences to provide flooring solutions.
- Ordered materials as needed for each job according to budget requirements.
- Coordinated with other contractors working on related projects.
- Provided customer service by answering questions about products and services offered.
- Maintained inventory records of supplies used on jobsite locations.
- Negotiated contracts with vendors, suppliers and other partners.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
- Processed accounts payable and receivable transactions.
- Maintained and reconciled general ledger accounts.
- Collaborated with external auditors during annual audits of company finances.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Generated invoices for clients and tracked payments received from customers.
- Ensured accuracy in all accounting entries and records.
Homemaker Aide
My Home Group
Tonawanda
01.2014 - 06.2021
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
Senior Certified Pharmacy Technician
Walgreens
Depew
09.2006 - 12.2013
- Ensured compliance with federal and state laws pertaining to controlled substances.
- Filled prescriptions accurately under the direction of a pharmacist.
- Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
- Participated in continuing education programs designed to enhance job knowledge.
- Conducted regular audits of medication inventories in order to identify discrepancies.
- Provided customer service to patients regarding their prescription medications.
- Managed workflow within the pharmacy department while adhering to all state regulations.
- Resolved billing issues with insurance companies or other third-party payers.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Coordinated workflow to ensure timely and accurate medication dispensing.
- Developed and maintained positive relationships with patients and healthcare providers.
- Provided exceptional customer service, ensuring patient satisfaction and loyalty.
- Addressed and resolved patient complaints and concerns.
- Operated cash registers to accept payments from customers.
- Entered prescription information into computer databases.
Education
Bachelor of Arts - Psychology
SUNY Buffalo State
Buffalo, NY12-2012
Associate of Arts - Early Childhood Education
Cape Fear Community College
Wilmington NC05-2009
Skills
- Accounts receivable management
- Data analysis and reporting
- Attention to detail
- Payment tracking and reconciliation
- Customer service excellence
- Communication skills
Timeline
Commerical Flooring Contractor, President
Self-employed
06.2021 - Current
Homemaker Aide
My Home Group
01.2014 - 06.2021
Senior Certified Pharmacy Technician
Walgreens
09.2006 - 12.2013
Bachelor of Arts - Psychology
SUNY Buffalo State
Associate of Arts - Early Childhood Education
Cape Fear Community College
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