Courtney O'Brien
Madison
Summary
Compassionate Certified Medical Assistant with expertise in patient care, communication, and managing medical records. Committed to enhancing patient experiences through empathy and reliability.
Overview
6
6
years of professional experience
Work History
Certified Medical Assistant
UW Hospital and Clinics
Madison
03.2023 - Current
- Assisted healthcare providers during patient examinations and procedures.
- Scheduled patient appointments and managed electronic health records efficiently.
- Collected and processed patient specimens for laboratory testing.
- Educated patients on medication usage and follow-up care instructions.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Supported administrative tasks, including filing and data entry in medical systems.
- Collaborated with healthcare team to ensure optimal patient care delivery.
- Communicated effectively with patients to address concerns and answer questions.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
Certified Nursing Assistant
UW Hospital
Madison
01.2020 - 03.2023
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided emotional support and companionship to patients during recovery.
- Maintained patient records and documentation in compliance with hospital standards.
- Trained new staff on proper caregiving techniques and hospital procedures.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
Education
High School Diploma -
Penn Foster
Scranton, PA06-2020
Skills
- Vital sign monitoring
- Electronic health records
- Patient education
- Specimen collection
- Injection administration
- Medical terminology
Timeline
Certified Medical Assistant
UW Hospital and Clinics
03.2023 - Current
Certified Nursing Assistant
UW Hospital
01.2020 - 03.2023
High School Diploma -
Penn Foster