Courtney O'Connell
Lewiston,USA
Summary
Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
Maine Health Obstetrics & Gynecology
Brunswick, ME
09.2022 - Current
- Assisted healthcare providers with patient examinations and procedures, ensuring patient comfort and safety.
- Managed appointment scheduling and patient flow, optimizing clinic efficiency and reducing wait times.
- Conducted patient intake assessments, documenting medical histories and vital signs accurately.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated with laboratory services to facilitate timely processing of diagnostic tests and results.
- Trained new staff on clinical procedures and office protocols, fostering a collaborative work environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Patient Support Specialist
The Cat Doctor
Portland, ME
04.2015 - 12.2022
- Reliably scheduled patients and maintained doctors daily appointments and surgeries.
- Answered phones, relaying questions and instructions between clients and doctors.
- Meticulously recorded notes pertaining to all communication between clients, doctors, & technicians.
- Assisted with handling felines for specimen collections and cleaning exam rooms when technicians were busy.
- Reviewed & recorded cash and credit transactions at closing time.
- Accurately aided technicians and doctors in distributing medications to patients.
- Correctly trained and oversaw new receptionists.
Wash & Pack Manager
Dandelion Spring Farm
Bowdoinham, ME
04.2018 - 11.2020
- Positively trained and managed workers in the farms wash & pack department.
- Precisely & efficiently filled orders to meet high profile restaurant/customer’s expectations.
- Actively organized coolers and the delivery truck for on time deliveries.
- Reliably completed seasonal farm tasks in fluctuating weather conditions.
- Safely used and operated various farming equipment and tools.
Barista/Cook
She Doesn't Like Guthries
Lewiston, ME
07.2014 - 04.2015
- Actively maintained a friendly demeanor and willingness to help customers & staff.
- Successfully multi-tasked during busy lunches, dinners, and events.
- Assisted customers with orders, catering, and event needs.
- Efficiently handled high volume kitchen orders while maintaining the menus integrity.
Cleaning Supervisor
JS Cleaning
York, ME
05.2012 - 03.2014
- Responsibly maintained a weekly schedule for 3+ employees and 70+ clients.
- Organized client schedule and special project requests.
- Cultivated client trust & community relationships.
- Trained & mentored new staff.
Education
Associate of Arts - General Studies
Central Maine Community College
Auburn, ME12-2024
Certificate - Medical Assisting
Southern Maine Community College
Brunswick, ME05-2023
Certificate Incomplete - Substance Abuse Counseling
Intercoast Colleges
Portland, ME01.2014
Diploma - Honors
Dover High School
Dover, NH01.2005
Skills
- Patient care
- Appointment scheduling
- Patient intake assessments
- Medical history documentation
- Vital signs monitoring
- Clinical procedure training
- Communication skills
- Specimens collection and processing
- Inventory management
- Workflow optimization
Certification
- CCMA - National Healthcareer Association, Sept 2023
- BLS - The American Heart Association, UTD Dec 2025
Timeline
Medical Assistant
Maine Health Obstetrics & Gynecology
09.2022 - Current
Wash & Pack Manager
Dandelion Spring Farm
04.2018 - 11.2020
Patient Support Specialist
The Cat Doctor
04.2015 - 12.2022
Barista/Cook
She Doesn't Like Guthries
07.2014 - 04.2015
Cleaning Supervisor
JS Cleaning
05.2012 - 03.2014
Diploma - Honors
Dover High School
Associate of Arts - General Studies
Central Maine Community College
Certificate - Medical Assisting
Southern Maine Community College
Certificate Incomplete - Substance Abuse Counseling
Intercoast Colleges
Relevant Attributes
The flexibility to "wear several hats" - the confidence and skill to adapt to changing conditions has proven valuable throughout my life. Proficient in Epic, Microsoft Teams, Microsoft Office, and Avimark software. References will be supplied upon request.