Salesforce
Job Search Status
Open to workDesired start date: Immediately
Open To Work
Courtney Oliver
New Braunfels,TX
Work Preference
Summary
Results-driven operations and customer experience leader with a proven track record of managing high-performing teams, optimizing processes, and driving operational excellence in remote and in office environments. Skilled in overseeing cross-functional teams, building scalable systems, and leading training initiatives that enhance efficiency and customer satisfaction. Adept at translating complex workflows into streamlined, repeatable processes that support growth and profitability.
Overview
19
19
years of professional experience
Work History
Regional Customer Experience Manager – Central US
Tuff Shed
03.2017 - 04.2026
- Led a centralized operations team of 24 employees overseeing customer order processing, installation scheduling, post-installation collections, and warranty support.
- Directed daily operations to ensure seamless customer journeys from onboarding through post-install support, improving efficiency and service consistency.
- Provided dotted-line leadership to a team of 15 Permit Technicians, aligning cross-department workflows to reduce delays and improve project timelines.
- Designed and implemented standardized documentation and SOPs, increasing productivity and reducing onboarding time.
- Spearheaded the development and launch of the company’s concrete program, establishing scalable processes and execution standards.
- Contributed to company-wide operational strategy by refining workflows and building scalable systems to support growth.
- Developed and delivered comprehensive training programs for Customer Experience new hires, ensuring consistent performance and rapid ramp-up.
- Partnered with leadership to identify process gaps and implement solutions that improved both customer satisfaction and operational efficiency.
Deputy Clerk II
Hays County Clerks Office
03.2017 - 04.2026
- Opening and closing of Criminal, Civil, and Probate, and Guardianship cases
- Reconciled customer accounts.
- Recorded and Issued Marriage Licenses and Birth Certificates
- Attended Commissioners Court, recorded activities of Commissioners Court.
- Entered all paperwork from Commissioners Court, Created hard copy of the minutes from Commissioners Court.
- Utilized ACS to archive/record public records
- Proficient in Odyssey
- Proficient in Microsoft Office - Excel, Word, and Power Point
Office Manager
THW Self Storage & Uhaul/Precision Woodcrafting/THW Construction Inc.
09.2014 - 10.2015
- Led a centralized operations team of 24 employees overseeing customer order processing, installation scheduling, post-installation collections, and warranty support.
- Open and close office Mon-Sat.
- Answer all phone calls for both THW Self Storage and Precision Woodcrafting.
- Handled all rentals and returns for Uhaul.
- Data entry for both businesses.
- Scheduled appointments for Owners.
- Handled all move in and move outs for storage units.
- Maintained operations of storage facility.
- Reconciled customer accounts.
- Scheduled cleaning staff for both factory and office.
- Facilitated any and all of the company owners needs.
- Coordinated all material ordering for both factory and office.
- Maintained and correspondence for company owners.
- Made sure everything in the office ran smoothly.
Education
High School Diploma -
01-2004
Skills
- Remote Team Leadership & Development
- Operations Management
- Process Improvement & Documentation
- Customer Experience Strategy
- Cross-Functional Coordination
- Training & Onboarding Programs
- Performance Management
- Workflow Optimization
- Project & Program Management
- Cross-functional collaboration
- Voice of customer analysis
- Customer empathy
- Data analytics
- Account management
- Team leadership
- Time management
- Decision-making
- Customer service
Accomplishments
- Scaled a centralized operations and accounts receivable team while maintaining high service quality and efficiency.
- Reduced onboarding time through structured training programs and improved documentation.
- Strengthened cross-department coordination between operations and permitting teams.
- Established foundational processes for a new company program, enabling expansion into additional service areas.
- Supervised team of 24 staff members.
- Collaborated with executive team members in the development of Salesforce implementation.
Software
Timeline
Regional Customer Experience Manager – Central US
Tuff Shed
03.2017 - 04.2026
Deputy Clerk II
Hays County Clerks Office
03.2017 - 04.2026
Office Manager
THW Self Storage & Uhaul/Precision Woodcrafting/THW Construction Inc.
09.2014 - 10.2015
High School Diploma -
ADDITIONAL INFORMATION
- Extensive experience working in fully remote and distributed team environments
- Strong communicator with a focus on accountability, ownership, and results
- Proven ability to lead through change and scale operations effectively
- Proficient in Microsoft Office
- Salesforce – Utilizing system, creating reporting, and dashboards
- JDE Edwards
- Accounts Receivable
Regional Achievement Award
From 2020 - 2025 Regional Achievement Award for outstanding IBB for 10 of 12 factories
2024 Region of the Year Award - Outstanding performance and IBB. Corporate Governance nominates.