Courtney Orem
Peoria,AZ
Summary
Reliable and upbeat job seeker successful at promoting customer loyalty, satisfaction and purchases. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Estée Lauder/Clinique Counter Manager
Belk
06.2024 - 09.2024
- Analyzing daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive
- Managing the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standar
- Recruiting, interviewing and retaining quality staff
- Recommend candidates for promotion/added responsibilities
- Utilizing Belk/Store promotional calendar to maximize associates
- Setting Goals and Follow up Date
- conduct brief Beauty Advisor touch-base meetings on a regular basis
- Communicating inventory needs to store management
- Meeting or exceeding personal sales per hour goals
- Being a role model and demonstrating excellent selling skills and
- Driving sales through customer clienteling
- Work with store management to optimize business to business
- Meeting or exceeding credit application goals
- Building customer clientele base
Admissions Coordinator
Penrose Academy
07.2022 - 06.2024
- Contact prospective students, monitor daily communication, and follow ups
- Prioritize and manage daily duties with awareness of start dates and availability.
- Understand and clearly communicate with a variety of personalities Manage Salesforce and documentation with students and support
- Facilitate in person and virtual tours, advertisement meetings, and education
- Social Media Marketing and Events
- Attend events to promote and problem solve for student/school success
- Advanced knowledge of outlook, Microsoft Office, and CRM software Educate potential students about each program in detail
Business Owner
Lifted By Court
10.2020 - 05.2023
- Led all aspects of day-to-day operations, including sales, marketing and scheduling
- Extensive experience in recommending and using professional hair care products.
- Strong communication skills to understand and fulll clients' hair goals and preferences.
- Skilled in cutting, styling, and coloring hair for diverse clientele.
Customer Experience Supervisor
Marshalls
08.2019 - 03.2020
- Assigns registers, supports and responds to point of sale coverage needs and coordinates breaks for all associates
- Trained team on best practices for handling customer inquiries resulting in improved satisfaction scores.
- Provides & accepts ongoing recognitions and constructive feedback · Ensures adherence to all labor laws, policies and procedures
- Communicates accurately and effectively with management and associates when setting and addressing priorities, provides periodic · progress update
Account Resolution Specialist
Wells Fargo
05.2018 - 04.2019
- Receiving/making customer-centric high volume inbound calls
- Adhering to local, state and federal regulations regarding servicing mortgages
- Providing excellent customer service in a high volume environment · Exceed or Meet goals for the department
- Process payments and repayment plans
Teller
Wells Fargo
04.2017 - 05.2018
- Processed customer transactions accurately and effectively to meet their banking needs.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Balanced cash drawer daily while adhering to security procedures and regulations.
- Assisted with opening and closing duties to ensure smooth operations of the branch.
Education
Hair Design -
Penrose Academy
Scottsdale, AZ09.2020
Diploma -
Sunrise Mountain High School
Peoria, AZ05.2015
Skills
- Excellent Customer Service
- Excellent Communication
- Follow Policies & Procedures
- Microsoft Office
- Multitasker
- Cash Handling
- Mortgage Knowledge
- Self-Starter
- Salesforce
- CRM Software
- Event planning
- Client relations
Certification
Hair Design
Timeline
Estée Lauder/Clinique Counter Manager
Belk
06.2024 - 09.2024
Admissions Coordinator
Penrose Academy
07.2022 - 06.2024
Business Owner
Lifted By Court
10.2020 - 05.2023
Customer Experience Supervisor
Marshalls
08.2019 - 03.2020
Account Resolution Specialist
Wells Fargo
05.2018 - 04.2019
Teller
Wells Fargo
04.2017 - 05.2018
Hair Design -
Penrose Academy
Diploma -
Sunrise Mountain High School
Hair Design
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