Karen Sexton
Kingsport,TN
Summary
Dynamic leader and communicator with a proven track record at Belk, enhancing customer satisfaction and loyalty through expert product knowledge and efficient service. Skilled in sales and customer service, successfully managed high-volume transactions and inventory, contributing to store's financial integrity and team's continuous improvement. Demonstrated adaptability by cross-training, driving both personal and store-wide success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Estée Lauder Counter Manager/Key Manager
Belk
Mount Juliet, TN
07.2014 - 09.2016
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Implemented loss prevention measures to minimize shrinkage and protect company assets
- Performed arithmetic functions handling cash, close checks and balance register.
- Acquired product knowledge and proposed changes to current products and new product concepts.
- Cross trained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
Assistant Manager
Charming Charlie
Hermitage, TN
09.2013 - 07.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associates - Education
East Tennessee State University
Johnson City, TN05.2005
Skills
Leadership
Communication
Sales
Excellent Customer Service
Accomplishments
2016 Highest Sales in Nashville
2016 Gold Star Credit Card Award
Certification
2016 Received 5 Year Certificate of Excellence
Timeline
Estée Lauder Counter Manager/Key Manager
Belk
07.2014 - 09.2016
Assistant Manager
Charming Charlie
09.2013 - 07.2014
Associates - Education
East Tennessee State University