Victoria Castruita
Greenville,TX
Summary
As someone who's detail-oriented, I have demonstrated a strong track record of success in various roles across multiple companies in clothing retail, product sales, commissioned fragrance sales, as well as commissioned cosmetics sales. My commitment to teamwork and client satisfaction has been a driving force in my career. I excel in coaching and mentoring team members to achieve their highest potential and consistently deliver exceptional results.
Successful Counter Manager ready for a new position where talents can be properly utilized. Dedicated to achieving all sales results with a passion for products. Results-driven, personable, and develops effective concepts to promote business.
Overview
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Estée Lauder Counter Manager
Belk
Greenville, TX
08.2025 - Current
- Executed successful pre-sell launches and facilitated rollout of Doublewear reformulation to drive customer engagement.
- Guided customers in selecting products and provided personalized beauty consultations to enhance shopping experience.
- Trained team members on product knowledge and sales techniques.
- Resolved customer complaints professionally to maintain satisfaction levels.
- Maintained inventory levels and organized merchandise displays effectively.
- Recorded sales transactions and managed special orders to ensure customer satisfaction and product availability.
- Coordinated with various departments to execute special projects.
Sales Lead
The Cosmetics Company Store
Allen, Texas
01.2024 - 07.2025
- Increased store ADT and UPT through strategic upselling, contributing to higher conversion rates.
- Developed strong client relationships with regulars and new clients via social media, enrolling them in Concierge service for updates on promotions and product availability.
- Trained team on 8 Point Selling Strategy, enhancing overall sales performance.
- Shipment and Receiving, Floor sets, and merchandising.
- Developed promotional displays to enhance brand visibility and sales.
Assistant Manager
The Fragrance Outlet
Allen, Texas
01.2023 - 01.2024
- Managed day-to-day operations including opening/closing, scheduling, payroll, shipment processing, and cycle counts to ensure smooth workflow.
- Coached team on metrics and product knowledge to improve performance and customer service.
- Updated DM daily on sales, strategies, and performance, providing actionable plans when goals were not met.
Assistant Manager
The Velvet Box
Plano, Texas
01.2022 - 01.2023
- Managed opening and closing duties, processed shipments, merchandised products, scheduled staff, and administered payroll to ensure smooth store operations.
- Collaborated with Store Manager to plan events and select new products, enhancing customer experience and inventory diversity.
- Conducted interviews for potential hires and coached team on selling techniques, improving staff competency and customer engagement.
- Fostered client trust by creating a safe and welcoming environment, encouraging curiosity, and providing comprehensive product knowledge.
Sales Associate/ Key holder/ Assistant Manager
Torrid
Terrell, Texas
01.2019 - 01.2022
- Performed opening and closing procedures for daily operations., Managed logistics for timely shipments, ensuring timely deliveries to maintain customer satisfaction., Implemented merchandising strategies to enhance product display to enhance product visibility., Conducted training sessions to improve team operational knowledge sessions on operational procedures, enhancing team readiness and compliance., Created weekly staff schedules to ensure optimal coverage., Managed online order processing for in-store pickup, pickup in-store orders efficiently., and Executed inventory counting procedures to ensure stock accuracy to maintain stock accuracy..
Education
Registered Dental Assistant -
Pure Dental Assistant Academy
Mesquite, TX 01.2021 - 03.2021
Associate's degree - Arts and Humanities
Paris Junior College
Greenville, TX 06.2017 - 05.2019
Diploma -
W.H. Ford High School
Quinlan, TX 08.2015 - 05.2019
Skills
- Sales Strategy
- Customer Service
- Operations Management
- Team Leadership
- Recruitment Strategies
- Conflict Management
- Communication Skills
- Computer proficiency
- Product knowledge
- POS systems
Timeline
Estée Lauder Counter Manager
Belk
08.2025 - Current
Sales Lead
The Cosmetics Company Store
01.2024 - 07.2025
Assistant Manager
The Fragrance Outlet
01.2023 - 01.2024
Assistant Manager
The Velvet Box
01.2022 - 01.2023
Registered Dental Assistant -
Pure Dental Assistant Academy
01.2021 - 03.2021
Sales Associate/ Key holder/ Assistant Manager
Torrid
01.2019 - 01.2022
Associate's degree - Arts and Humanities
Paris Junior College
06.2017 - 05.2019
Diploma -
W.H. Ford High School
08.2015 - 05.2019