Courtney O'Rourke
Plant City,Florida
Summary
Dynamic professional with extensive experience at 84 Lumber in warranty processing and customer communication. Proven ability to enhance customer satisfaction through effective claims management and attention to detail. Skilled in software utilization and problem-solving, consistently achieving high-quality outcomes while collaborating with teams to resolve complex issues efficiently.
Overview
3
3
years of professional experience
Work History
Warranty Representative
84 Lumber
Plant City, Florida
01.2025 - Current
- Processed warranty requests using company-specific software systems.
- Communicated with customers regarding claim status and next steps.
- Collaborated with team members to resolve customer issues efficiently.
- Reviewed documentation for accuracy and completeness before submission.
- Maintained organized records of warranty claims and customer interactions.
- Educated customers on product features to enhance warranty understanding.
- Maintained detailed logs of all communication with customers regarding their warranty issues.
- Emailed all builders and homeowners of occurring appointments or appointments needing to be scheduled.
- Made warranty tasks
Hostess/cashier
freds market
Plant City, Florida
06.2023 - 12.2024
- Greeted guests warmly and managed seating arrangements efficiently.
- Answered phone calls and handled reservation inquiries professionally.
- Coordinated with servers to ensure smooth guest service flow.
- Maintained cleanliness and organization of the hostess station consistently.
- Monitored dining area to ensure guest satisfaction and address needs promptly.
- Collected feedback from guests to improve overall dining experience.
- Collaborated with management to implement effective seating strategies during busy hours.
- Greeted guests warmly upon arrival, seating them promptly.
Dispatcher
Alan's air conditioning
Plant City, Florida
05.2024 - 08.2024
- Coordinated daily schedules for drivers and resources efficiently.
- Managed incoming calls to dispatch and address customer inquiries.
- Monitored vehicle locations using GPS tracking systems effectively.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Prestige Beauty Advisor
Ulta Beauty Inc.
Lakeland, Florida
06.2022 - 07.2023
- Advised clients on skincare products and beauty techniques to enhance their routines.
- Conducted product demonstrations to showcase features and benefits to customers.
- Maintained knowledge of current beauty trends and new product launches for informed recommendations.
- Assisted in merchandising displays to create an appealing shopping environment for customers.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to achieve sales goals and improve store performance.
- Trained new staff on product knowledge and customer engagement strategies effectively.
- Organised promotional events such as make-up tutorials or product launches.
- Attended sales meetings, trainings, seminars and trade shows related to the beauty industry.
- Ensured that all stock was replenished regularly so shelves were always well presented.
- Provided makeup application demonstrations for clients upon request.
Education
High School Diploma -
Hillsborough Virtual School
Tampa05-2023
Skills
- Warranty processing
- Documentation review
- Customer communication
- Claims management
- Software utilization
- Customer relationship management
- Attention to detail
- Problem solving
- Quality assurance
- Active listening
- Customer satisfaction measurement
- Warranty claims processing
- Sales experience
- Microsoft office
- Time management abilities
- Teamwork skills
- Computer proficiency
- Adaptability
Timeline
Warranty Representative
84 Lumber
01.2025 - Current
Dispatcher
Alan's air conditioning
05.2024 - 08.2024
Hostess/cashier
freds market
06.2023 - 12.2024
Prestige Beauty Advisor
Ulta Beauty Inc.
06.2022 - 07.2023
High School Diploma -
Hillsborough Virtual School
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