Courtney Owens
Cuyahoga Falls
Summary
Dedicated professional with strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Willing to take on any task to support the team and help the business succeed. Dependable employee seeking an opportunity to expand skills and contribute to company success.
Overview
20
20
years of professional experience
Work History
Contact Center Support Operator
Cleveland Clinic
Cuyahoga Falls
04.2025 - Current
- Efficient and precise typing for messaging providers on duty
- Adept at call routing, screening, transferring, and forwarding
- Experienced in dispatching emergency codes and protocols
- Capable of actively listening and communicating to grasp callers' needs
- Empathetic approach to address inquiries or complaints
- Skilled in managing high-volume calls while executing administrative duties
- Proficient in securely handling sensitive information
- Ability to maintain composure in fast-paced or emergency scenarios
Child Watch
Riverfront YMCA
Cuyahoga Falls
08.2023 - Current
- Ensure the safety and well-being of children
- Organize and lead age-appropriate activities and games to keep children entertained and engaged
- Maintain open communication with parents, providing updates on their children's activities and well-being
- Address minor behavioral issues using age-appropriate strategies and redirecting children
- Maintain accurate records of children's attendance, activities, and any incidents that may occurr
Substitute Teacher, K-12
Woodridge School District 68
Cuyahoga Falls
08.2024 - 06.2025
- Ability to swiftly adapt to various grade levels and subjects, adjusting to new settings and procedures
- Competent in executing existing lesson plans while engaging students to maintain educational continuity
- Skilled in managing classroom disruptions and special needs with empathy and professionalism
- Strong interpersonal abilities to communicate effectively with students, teachers, administrators, and parents
- Ability to swiftly adapt to various grade levels and subjects, adjusting to new settings and procedures
- Competent in executing existing lesson plans while engaging students to maintain educational continuity
- Skilled in managing classroom disruptions and special needs with empathy and professionalism
- Strong interpersonal abilities to communicate effectively with students, teachers, administrators, and parents
Curriculum Development Specialist
Accelerate Learning
Cuyahoga Falls
05.2023 - 04.2025
- Reviewed content for accuracy, consistency, and clarity to enhance overall quality
- Strong communication
- Analyzed content to identify areas for improvement, driving content development
- Make informed decisions
- Managed multiple projects simultaneously, ensuring timely delivery and organization
- Meet deadlines
- Stay organized
- Adapt to different projects
Directress
Canton Montessori School
Canton
08.2021 - 12.2022
- Write monthly overviews and newsletters
- Follow daily schedules and lesson plans for each child and document progress
- Communicate with parents daily and hold parent teacher conferences
- Collaborate with teachers and related services to serve students
- Create a comfortable and stimulating classroom environment
Directress
Absorbent Minds Montessori School
Cuyahoga Falls
08.2011 - 08.2020
- Crafted monthly overviews and newsletters to keep parents informed and engaged
- Executed daily schedules and lesson plans for each child while tracking developmental progress
- Communicate with parents daily and hold parent teacher conferences
- Collaborate with teachers and related services to serve students
- Designed a comfortable and stimulating classroom environment to enhance student learning
Quality Control Inspector
GOJO
Cuyahoga Falls
06.2006 - 08.2012
- Responsible for inspecting and/or testing products to ensure that products met specific standards and specifications before they reached consumers
- Utilized various measuring and testing instruments to identify and discard defective products
- Provided timely feedback to manufacturing if non-conforming product was identified
- Maintained inspection, testing, and documentation records to ensure traceability and compliance
- Organized documentation of quality control inspection results to support accountability and regulatory requirements
Education
Montessori Training
Mid-America Montessori Teacher Training Institute
Nebraska01-2015
Bachelor of Science - Early Childhood Education
The University of Akron
Akron, OH05-2012
Skills
- Adaptability
- Organization
- Time management
- Computer literacy
- Collaboration
- Ability to work independently
- Attention to detail
- Critical thinking
- Problem solving
- Communication
- Active listening
Timeline
Contact Center Support Operator
Cleveland Clinic
04.2025 - Current
Substitute Teacher, K-12
Woodridge School District 68
08.2024 - 06.2025
Child Watch
Riverfront YMCA
08.2023 - Current
Curriculum Development Specialist
Accelerate Learning
05.2023 - 04.2025
Directress
Canton Montessori School
08.2021 - 12.2022
Directress
Absorbent Minds Montessori School
08.2011 - 08.2020
Quality Control Inspector
GOJO
06.2006 - 08.2012
Montessori Training
Mid-America Montessori Teacher Training Institute
Bachelor of Science - Early Childhood Education
The University of Akron