Distinctive leader and service-driven professional with several years of cross-industry experience and subject matter expertise in Banking/Financial Services, Retail Management, and Non-Profit Programming. Proven success with identifying operational deficiencies and implementing comprehensive plans for improvement. Possess the vision and strategic planning capabilities to grow business, create a competitive platform, support the evolution of brand presence, and exceed business development goals in high-pressure environments. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Hi, I’m
Courtney Pace
Farmington,United States
Summary
Overview
9
years of professional experience
1
Certification
Work History
PNC Bank, NA
Financial Sales Consultant
08.2022 - Current
Job overview
- Leverage expertise in banking products and services to fulfill customer needs, facilitating the achievement of their financial objectives.
- Cultivate and maintain effective cross-functional collaborations across departments fostering knowledge sharing and goal attainment.
- Identify prospecting strategies to uncover potential customers and generate opportunities for financial solutions.
- Design impactful PNC Bank Workplace presentations, showcasing insightful content.
- Utilize skills in multimedia presentations, public relations management, and community outreach.
- Employ client relationship management skills to build and sustain customer rapport.
- Contribute to learning and development initiatives, incorporating instructional techniques.
- Apply project management principles to various undertakings, ensuring successful outcomes.
PNC Bank, NA
Bank Teller Supervisor
11.2019 - 08.2022
Job overview
- Mentored and trained junior banking staff to optimize performance, efficiency, and adherence to compliance standards.
- Investigated and resolved customer concerns using conflict resolution skills and in-depth knowledge of bank policies, products, and services.
- Executed accurate high-volume money counts through manual and automated methods.
- Assisted customers in account setup/closure, loan applications, and new service enrollment.
- Held positions of Branch Sales and Service Representative and Lending Consultant, demonstrating diverse capabilities within the organization.
Lids Sport Group
Store Manager
07.2014 - 02.2020
Job overview
- Modeled sales-driven behavior and nurtured talent in product specifications, selling techniques, and sales incentives, leading to significant customer growth.
- Focused on team collaboration, performance enhancement, and operational efficiency to achieve sales goals.
- Identified trends, opportunities, and maintained assigned sales objectives.
- Developed skills within the retail team, resulting in top-tier performance compared to regional counterparts.
- Implemented strategic asset protection measures, elevating safety and security standards.
Van Buren Township City Hall
Youth Community Manager
06.2018 - 09.2018
Job overview
- Led departmental strategy and vision, overseeing the execution of public-facing initiatives.
- Orchestrated promotional activities to foster community engagement and participation.
- Introduced innovative programming, managing all aspects from planning to execution.
- Pioneered new concepts and enhancements to streamline operations and meet evolving student needs.
Education
University of PhoenixTempe, AZ
MBA from Business Administration
09.2024
University Overview
Cornell UniversityIthaca, NY
Project Management Certificate from Project Management
08.2023
University Overview
Eastern Michigan UniversityYpsilanti, MI
Bachelor of Science from Electronic Media And Film Study
08.2018
University Overview
Skills
- Client Relationship Management
- Learning and Development
- Event Coordination and Planning
- Project Management
- Multimedia Presentations
- Managing Public Relations
- Community Outreach
- Instructional Techniques
Accomplishments
Accomplishments
- PNC Bank African American Employee Business Resource Group - Events Chair
- PNC Bank Women Connect Employee Benefits Resource Group - Community Co-Chair
- Notary Public
Certification
- Foundations of Project Management, Coursera - Issued: Aug 2021
- Project Management Foundations: Small Projects, LinkedIn Learning - Issued: Nov 2022
- PNC Certified Women's Business Advocate
- PNC Certified Minority Business Advocate
Timeline
Financial Sales Consultant
PNC Bank, NA
08.2022 - Current
Bank Teller Supervisor
PNC Bank, NA
11.2019 - 08.2022
Youth Community Manager
Van Buren Township City Hall
06.2018 - 09.2018
Store Manager
Lids Sport Group
07.2014 - 02.2020
University of Phoenix
MBA from Business Administration
Cornell University
Project Management Certificate from Project Management
Eastern Michigan University
Bachelor of Science from Electronic Media And Film Study
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