Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ernst Dessources

Uniondale

Summary

Driven by a results-focused approach, I excelled as a Financial Sales Consultant and Technician Engineer at Optimum, where I leveraged my expertise in technicial, sales and client relationship management. My proactive initiatives significantly enhanced customer satisfaction, leading to surpassing revenue objectives. Renowned for my diagnostic skills and ability to cultivate lasting client relationships, I consistently achieve and exceed sales targets. Goal-oriented Financial Sales Manager with 7 years in leading teams to exceed sales targets while providing excellent customer experiences. Managed high-value customers and coached other representatives to build network of new and prospective clients.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Financial Sales Consultant

02.2022 - Current
  • Implemented initiatives to improve customer satisfaction and increase repeat business.
  • Collected data on competitors' pricing and promotions through primary and secondary research techniques.
  • Oversaw financial sales to monitor compliance with legal requirements and company policies.
  • Exceeded revenue objectives of $ per quarter.

Technician Engineer

Optimum
07.2015 - 05.2021
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Volunteer

Cradle of Aviation
03.2009 - 05.2010
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Education

High School Diploma -

Uniondale High School
Uniondale, NY
06.2010

Associate of Applied Science - Aeronautics/ Piloting

Barry Tech
Westbury, NY
06.2010

Skills

  • Client Relationship Management
  • Asset Management
  • Cash Flow analysis
  • Sales Development
  • Customer Service
  • Critical Thinking
  • Computer Skills
  • Client acquisition

Certification

.CS50 (Scratch)

.CS50 (Python)

.CS50 Web programming with Python and Java Script

.Angular

.CCNA 200-301

.Security plus

.GCIA

.ISO 22001


Languages

French
Full Professional
Haitian creole
Native or Bilingual

Timeline

Financial Sales Consultant

02.2022 - Current

Technician Engineer

Optimum
07.2015 - 05.2021

Volunteer

Cradle of Aviation
03.2009 - 05.2010

High School Diploma -

Uniondale High School

Associate of Applied Science - Aeronautics/ Piloting

Barry Tech

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