Shameka Harris
Smyrna,GA
Summary
Creative and operations-driven professional with 11+ years of experience delivering client-centered solutions in high-performance environments, complemented by 8+ years as a custom formal wear designer. Proven ability to manage end-to-end processes from concept and design to execution and delivery while maintaining exceptional attention to detail and quality. Skilled in translating client vision into tailored outcomes, whether through bespoke garment creation or strategic service delivery. Recognized for blending artistic creativity with disciplined execution, strong stakeholder communication, and a results-oriented approach.
Overview
11
11
years of professional experience
Work History
Financial Sales Consultant
PNC Bank
Atlanta, Georgia
07.2022 - Current
- Managed customer accounts to deliver tailored banking solutions that meet individual client needs.
- Educated customers on banking products and services available.
- Resolved customer inquiries and complaints to ensure satisfaction and maintain client relationships.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Facilitated loan processing and ensured compliance with regulations.
- Collaborated with team members to streamline operational workflows, enhancing service delivery.
Fashion Designer
Self-employeed
Atlanta, Georgia
09.2015 - Current
- Designed unique clothing collections based on current fashion trends.
- Conducted market research to identify customer preferences and needs.
- Managed client consultations to customize designs according to specific preferences.
- Collaborated with manufacturers for optimal fabric sourcing and quality enhancement.
- Established strong supplier relationships to ensure timely material delivery.
- Partnered with pattern makers for precise garment construction.
- Developed sketches of garments and accessories, selecting fabrics, colors, and trims.
- Constructed and styled garments using both hand techniques and machines.
Operations Sales and Service Manager
First Citizens Bank
Gainesville, Georgia
07.2019 - 06.2022
- Recognized and addressed customer needs promptly to enhance satisfaction and loyalty.
- Managed staff training programs to elevate employee performance and improve service quality.
- Developed operational procedures to streamline transaction workflows and improve efficiency.
- Executed day-to-day duties with accuracy and efficiency to support operational goals.
- Oversaw daily banking operations and ensured compliance with regulations.
- Analyzed operational data to identify trends and recommend process improvements.
Personal Financial Specialist
Georgia’s Own Credit Union
Norcross, Georgia
05.2017 - 06.2019
- Developed personalized financial plans based on client goals.
- Informed clients about financial products and services customized to meet their specific needs.
- Facilitated loan applications and guided clients through approval processes.
- Guided clients through account openings and addressed product inquiries to enhance their banking experience.
- Maintained client records using banking software for accuracy and compliance.
- Delivered customer service to clients by answering questions and resolving issues to ensure satisfaction.
- Promoted bank services through community outreach and relationship building.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
Universal Banker
SunTrust
Virginia Beach, Virginia
04.2015 - 03.2017
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Facilitated account openings and resolved inquiries for customers at SunTrust branches, enhancing customer satisfaction.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Processed transactions accurately while maintaining compliance with banking regulations.
- Managed cash handling duties while ensuring adherence to security protocols.
- Managed cash drawer by adhering to transaction procedures and security protocols, ensuring accuracy and safety.
- Responded to telephone inquiries regarding account balances, fees, and general information, providing accurate and timely support.
Education
Some College (No Degree) - Fashion Marketing
Bauder College
AtlantaSkills
- Customer account management
- Loan processing
- Banking product knowledge
- Financial analysis
- Risk assessment
- Investment strategies
- Sales forecasting
- Market analysis
- Client consultation
- Compliance adherence
- Cash management
- Branch administration
- Time management
- Problem solving
- Team leadership
- Relationship building
- Recruit well-qualified staff
- Coaching and mentoring
- Customer service
- Decision-making
- Attention to detail
- Decision-making
Timeline
Financial Sales Consultant
PNC Bank
07.2022 - Current
Operations Sales and Service Manager
First Citizens Bank
07.2019 - 06.2022
Personal Financial Specialist
Georgia’s Own Credit Union
05.2017 - 06.2019
Fashion Designer
Self-employeed
09.2015 - Current
Universal Banker
SunTrust
04.2015 - 03.2017
Some College (No Degree) - Fashion Marketing
Bauder College