Courtney Paddock
Ogden,UT
Summary
Energetic Assistant Manager at Check City with a proven track record in enhancing customer relations and team productivity. Skilled in strategic thinking and money handling. Committed to fostering a motivated team environment while delivering exceptional customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Check City
Ogden, UT
07.2025 - Current
- Collaborated with management to implement standard operating procedures for improved efficiency.
- Engaged with customers to provide exceptional service and address inquiries professionally.
- Assisted customers with account inquiries, enhancing overall service satisfaction.
- Trained new tellers on operational protocols and customer service best practices.
- Collaborated with team members to achieve branch performance goals through effective communication and support.
Teller
Check City
Riverdale, UT
10.2022 - 07.2025
- Maintained cash drawer integrity by balancing daily transactions and reconciling discrepancies.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
Education
High School Diploma -
Dorius Academy
Layton, UTSkills
- Customer service and relations
- Money handling
- Team leadership and motivation
- Decision-making and problem-solving
- Policy enforcement
- Strategic thinking
- Adaptability and flexibility
Certification
Employee of the month
Timeline
Assistant Manager
Check City
07.2025 - Current
Teller
Check City
10.2022 - 07.2025
High School Diploma -
Dorius Academy