COURTNEY PARNELL
Little Rock,AR
Summary
Admissions Program Manager with experience in program management, administrative operations, and care coordination. Managed admissions, utilization review, and documentation for youth programs while maintaining compliance, census reporting, and relationships with referral sources. Also brings wellness programming, community engagement, and supervision experience across multidisciplinary teams.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Admissions Program Manager
CENTERS FOR YOUTH AND FAMILIES
03.2017 - 01.2021
- Conducted interviews with guardians of children and adolescents referred to residential programs, coordinating admissions process to ensure smooth transitions.
- Admitted, transferred, and discharged clients while ensuring compliance with policies, procedures, and required consents.
- Cultivated and sustained professional relationships with referral sources and internal departments to enhance collaboration and streamline admissions.
- Managed utilization review processes to assess client needs and ensure appropriate care within established guidelines.
- Supervised clinical care coordinator, admissions coordinator, and front desk receptionist to maintain operational efficiency.
- Prepare identification and admission documentation within the Centers' medical record system.
- Monitored Arkansas Medicaid and Medicare regulations and requirements for other states served by the organization.
- Maintain daily and monthly census reports and monitor program census needs.
- Supported organizational operations by teaching yoga to children's programs bi-weekly, facilitating client transport to out-of-state placements, and assisting with direct-care responsibilities.
Program Manager
CENTERS FOR YOUTH AND FAMILIES
11.2014 - 03.2017
- Coordinated wellness workshops and programming, ensuring effective organization and execution to meet community needs.
- Organized and evaluated wellness workshops and programming to enhance participant engagement and satisfaction.
- Developed incentive programs and supported marketing strategies to increase community participation in wellness initiatives.
- Recruited, hired, trained, scheduled, and evaluated fitness center staff.
- Fostered welcoming environment through relationship building, meaningful interactions, and member engagement.
- Conducted facility tours and orientations and provided members with program and membership information.
- Represented the organization at community fairs and events to promote programs and services.
- Responded to accidents and incidents in accordance with organizational emergency action plans.
Fitness Coordinator
CARELINK
07.2014 - 11.2014
- Created a welcoming fitness environment focused on positive relationships and member engagement.
- Managed fitness center operations, including equipment, organization, and cleanliness.
- Organized and evaluated wellness workshops to boost member engagement and knowledge retention.
- Represented CareLink at community fairs and events, enhancing community awareness of fitness programs and attracting new memberships.
- Assisted with program administration and delivery, developing incentive programs to boost participation and member retention.
- Assisted with program administration and delivery, developing incentive programs to increase participation and enhance member retention.
Care Coordinator, Home Delivered Meals
CARELINK
09.2012 - 07.2014
- Coordinated and monitored client services, ensuring timely support and effective intervention.
- Facilitated access for eligible clients to programs and resources, including ElderChoices, Alternatives, Targeted Case Management, State Case Management, MIPPA, SHIIP, Money Follows the Person, and VA programs, enhancing service utilization.
- Assisted eligible clients in accessing programs and resources, including ElderChoices, Alternatives, Targeted Case Management, State Case Management, MIPPA, SHIIP, Money Follows the Person, and VA programs.
- Conducted needs assessments and developed individualized service plans.
- Led community outreach and coordinated with Area Agency on Aging programs and service providers to strengthen support networks for clients.
- Managed documentation and reporting, providing information, referrals, and advocacy for senior citizens to enhance compliance and better address their needs.
Activity Instructor
CARELINK
01.2010 - 08.2012
- Led Matter of Balance training sessions for older adults, improving stability and boosting confidence.
- Led exercise programs for older adults, increasing physical fitness and encouraging social engagement.
- Promoted active lifestyles and community participation, cultivating a strong sense of community and well-being among senior clients.
Fitness Attendant
CONWAY REGIONAL HEALTH AND FITNESS CENTER
02.2009 - 01.2010
- Developed and implemented exercise programs for gym members, supervising workouts to ensure safety and effectiveness.
- Encouraged members to participate in fitness orientations, improving their understanding of available gym resources.
- Supported gym members in achieving fitness goals through participation in nutritional programs.
- Ensured cleanliness and organization of fitness facility, fostering a welcoming environment for members.
Education
Bachelor of Arts - Health Education/Health Promotion
UNIVERSITY OF ARKANSAS AT LITTLE ROCK
Little Rock, ARSkills
Certification
- Matter of Balance Trainer
- YogaFit Yoga Instructor
- Trauma Yoga Certification
Timeline
Admissions Program Manager
CENTERS FOR YOUTH AND FAMILIES
03.2017 - 01.2021
Program Manager
CENTERS FOR YOUTH AND FAMILIES
11.2014 - 03.2017
Fitness Coordinator
CARELINK
07.2014 - 11.2014
Care Coordinator, Home Delivered Meals
CARELINK
09.2012 - 07.2014
Activity Instructor
CARELINK
01.2010 - 08.2012
Fitness Attendant
CONWAY REGIONAL HEALTH AND FITNESS CENTER
02.2009 - 01.2010
Bachelor of Arts - Health Education/Health Promotion
UNIVERSITY OF ARKANSAS AT LITTLE ROCK