Courtney Peaks

Advised Vivint Smart Home customers on security system features and service options.

• Coordinated service appointments with customers to ensure timely technician visits. and coordinated technician follow-up with customers.
• Scheduled customer interactions with support representatives and coordinated technician appointments to ensure timely service delivery.
• Resolved billing and account questions using Vivint support systems.

• Coordinated caregiver schedules for clients, ensuring timely coverage through proactive communication.
• Streamlined caregiver schedule coordination for Pinnacle In-Home Care, optimizing shift assignments.
• Managed daily schedule changes using scheduling software and phone communications.
• Facilitated caregiver scheduling to align with client needs and enhance service delivery.
• Created scheduling templates to simplify shift assignments for staff.
• Sent appointment reminders to clients and caregivers to support timely services.
• Communicated schedule changes effectively throughout the organization.

• Coordinated caregiver schedules to enhance client care and service delivery.
• Managed daily staffing to meet service demands and maintain quality of care.
• Utilized scheduling software to streamline appointment bookings.
• Coordinated customer appointments and collaborated with representatives and technicians to address service inquiries promptly.

• Monitored vital signs and reported significant changes to nursing staff for prompt care.
• Assisted nurses with patient care and daily living tasks to support comfort and basic needs.
• Kept patient rooms and equipment clean and organized to support safe care.
• Handled phone calls and updated patient records to keep documentation accurate and organized.
• Worked weekend shifts as scheduled.

• Checked in patients to ensure smooth and efficient appointment flow
• Scheduled appointments efficiently to optimize clinic workflow.
• Handled incoming calls from patients to provide assistance and efficiently direct them to appropriate staff members.
• Checked in patients at front desk to facilitate appointment scheduling. Managed incoming faxes to maintain organized communication and timely document processing. Digitized documents by scanning faxes to streamline records management Responded to incoming phone calls promptly

• Assisted clients with daily living activities and personal hygiene, promoting independence and comfort.
• Provided companionship and emotional support, fostering positive mental health and enhancing client well-being.
• Supported caregivers by delivering essential assistance in daily tasks, ensuring smooth care continuity.
• Administered medications according to prescribed schedules and protocols.

• Delivered customer service by resolving inquiries and concerns to improve customer experience
• Scheduled appointments to streamline service workflow and increase customer satisfaction
• Operated cash register to efficiently handle customer transactions and provide a smooth checkout experience
• Processed customer invoices to maintain accurate billing and ensure timely payments

• Proven exceptional Customer Service
• Assisted customers with inquiries, effectively resolving issues and ensuring positive experiences
• Responded promptly to customer requests, improving overall satisfaction
• Processed cash transactions accurately, upholding financial integrity and trust
• Executed opening and closing procedures for store operations
• Strong organizational and problem-solving skills