Courtney Pennywell
Sparkle By Sonnia
SANDIEGO,CA
3
years of professional experience
I am very motivated and dedicated to adding to a team that will provide great customer service to our community. I am reliable and take importance of my work ethic. I am an active listener, and problem-solving leader. I am devoted to gaining experience and knowledge from peers, teams and management to learn and apply to my background for my endeavors.
Work History
Customer Service Rep
2 Years 6 Months- Resolved customer inquiries promptly, ensuring accurate information and consistent service
- Processed orders, returns, and exchanges with attention.
- Communicated order status, product availability.
- Customer Service interactions with customers, problem solving and Productivity.
- Packaging and supply.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
Cashier Team Lead
10 Months- Processed cash, card, and mobile payments
- cashier on register procedures, customer service, and transaction handling.
- Resolved checkout and balanced cash drawers at shift close.
- Supported front-end operations by monitoring lines.
Education
High School Diploma
Skills
Customer service
Active listening
Order processing
Cash handling
Order taking
Timeline
Cashier Team Lead
Candy Pros
2025.02 - 2025.12Read More
Customer Service Rep
Sparkle By Sonnia
2024.03 - 2026.09Read More
Altus Schools
High School Diploma
Read More