Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Courtney Pham

Malden,MA

Summary

As a business student with a background in healthcare, I am hopeful to bring my skills to the workplace and utilize them. With a strong work ethic, a proven ability to meet deadlines, and a collaborative mindset, I am confident in my ability to contribute effectively to my role and the team.

Overview

5
5
years of professional experience

Work History

Receptionist

Sen Nails
02.2024 - 10.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Pharmacy Technician

CVS Pharmacy
09.2021 - 10.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Receptionist

Salon Mario Russo
08.2021 - 10.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Food and Beverage Expert

Target
11.2019 - 12.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Directed guests to desired destinations.
  • Managed inventory and rotated stock.
  • Processed incoming deliveries and orders.

Education

High School Diploma -

Medford Vocational Technical High School
Medford, MA
06-2021

Skills

  • Certified Pharmacy Technician Commonwealth of Massachusetts Department of Public Health
  • Certified Nursing Assistant program American Red Cross
  • CPR and First Aid certified American Red Cross
  • OSHA Certified

Languages

English
Native or Bilingual
Vietnamese
Professional Working

Timeline

Receptionist

Sen Nails
02.2024 - 10.2024

Pharmacy Technician

CVS Pharmacy
09.2021 - 10.2024

Receptionist

Salon Mario Russo
08.2021 - 10.2021

Food and Beverage Expert

Target
11.2019 - 12.2021

High School Diploma -

Medford Vocational Technical High School

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Courtney Pham