Courtney Phillips
Lafayette,LA
Summary
Dynamic and detail-oriented Lead Pharmacy Technician at CVS Pharmacy with proven problem-solving skills and proficiency in pharmacy software. Enhanced workflow efficiency and patient satisfaction through effective inventory control and exceptional customer service. Committed to accuracy in pharmaceutical calculations and fostering positive relationships with patients and healthcare providers.
Overview
11
11
years of professional experience
Work History
Lead Pharmacy Technician
CVS Pharmacy
Lafayette, La
02.2023 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring availability of medications and supplies.
- Operated pharmacy software to process prescriptions and manage patient profiles.
- Educated patients on medication usage, side effects, and storage requirements.
- Supported daily operations through effective communication with customers and staff members.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Albertsons
Lafayette, LA
02.2022 - 02.2023
- Recorded medication orders and ensured compliance with legal guidelines and policies.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Technician
CVS Pharmacy
Lafayette, LA
07.2018 - 06.2021
- Participated in training sessions to understand pharmaceutical regulations and safety protocols.
- Collaborated with healthcare team members to provide optimal patient care solutions.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician
Walgreens
Breaux Bridge, LA
11.2014 - 08.2017
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Education
High School Diploma -
Breaux Bridge High School
Breaux Bridge, LAPharmacy Technician Certification - Pharmacy Technician
Unitech Training Academy
Lafayette, LASkills
- Problem-solving skills
- Pharmacy software proficiency
- Inventory control
- Order verification
- Pharmaceutical calculations
- Drug inventory control
- Insurance verification
Timeline
Lead Pharmacy Technician
CVS Pharmacy
02.2023 - Current
Pharmacy Technician
Albertsons
02.2022 - 02.2023
Pharmacy Technician
CVS Pharmacy
07.2018 - 06.2021
Pharmacy Technician
Walgreens
11.2014 - 08.2017
High School Diploma -
Breaux Bridge High School
Pharmacy Technician Certification - Pharmacy Technician
Unitech Training Academy