Courtney Phillips

Dynamic administrative professional with a proven track record at Golden Heart Caregivers LLC, excelling in customer service and data entry. Adept at fostering community partnerships and enhancing operational efficiency, I leverage strong computer skills and a commitment to confidentiality to drive organizational success and build lasting relationships.

• Assisted management with the training over 200 new staff members.
• Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
• Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
• Oversaw implementation of new phone system which resulted in more cost-effective service.
• Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
• Accomplished growth.
• Held first-point-of-contact for all internal and external communications with administrators.
• Increased office productivity 50% by implementing numerous process improvements.
• Successfully resolved several client issues.
• Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
• Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
• Training - Responsible for training all new employees to ensure continued quality of customer service.
• Responded to over 100 applicants to schedule orientation.
• Managed inventory and office budgeting for supplies for busy office of 150 employees.
• Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
• Updated and maintained company database to reflect current and accurate client records