Courtney Phillips
Decatur,GA
Summary
Patient-Focused Professional experienced in coordinating communications, referrals, and policy enforcement to enhance healthcare services. Delivered effective case management and service coordination by resolving conflicts and addressing patient inquiries. Brought clinical expertise and leadership to multidisciplinary teams, optimizing patient care through diligent chart updates and medication monitoring.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Medical Front Desk Receptionist
Flat Shoals Foot & Ankle Center
10.2022 - 11.2024
- Managed patient scheduling, registration, insurance verification, benefits, referrals, and prior authorizations to streamline patient flow and enhance service delivery.
- Communicated with patients, providers, pharmacies, and insurance companies to resolve issues, ensuring timely care and improving overall patient satisfaction.
- Coordinated with medical staff to ensure smooth patient flow.
- Answered incoming calls promptly and directed them to the appropriate personnel.
- Maintained accurate documentation using Patient Fusion EMR while ensuring HIPAA compliance.
- Collected and updated patient information accurately to maintain comprehensive and compliant medical records.
- Performed data entry into computer systems to maintain accurate records of customer information.
Front Office Assistant
Extended Blessings Comfort Care
04.2020 - 03.2022
- Scheduled client services and maintained documentation, ensuring seamless administrative support.
- Coordinated communication between clients and healthcare providers to enhance service delivery.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Updated office calendars with new appointments and adapted to last-minute changes to optimize scheduling.
- Received and screened internal and external communications to prioritize responses.
- Retrieved voicemail messages and forwarded them to the relevant team members.
- Assisted with various special projects under supervisor's guidance to support team goals.
Education
Associate of Science - Medical Office & Billing Specialist
Ultimate Medical Academy
Clearwater, FL 10.2020 - 06.2022
South Atlanta High School
Atlanta, GASkills
- Insurance verification
- Electronic medical records
- Referrals management
- Time management
- Office administration
- Data entry accuracy
- Data entry
- HIPAA compliance
- EMR documentation
Timeline
Medical Front Desk Receptionist
Flat Shoals Foot & Ankle Center
10.2022 - 11.2024
Associate of Science - Medical Office & Billing Specialist
Ultimate Medical Academy
10.2020 - 06.2022
Front Office Assistant
Extended Blessings Comfort Care
04.2020 - 03.2022
South Atlanta High School