Courtney Pieper
Mount Pleasant,MI
Summary
Driven by compassion and eagerness to change the lives of the people who built and supported our communities. Whether big or small changes, I’m eager to provide care and compassion needed to help individuals grow and meet their goals on a day to day basis.
Overview
2023
2023
years of professional experience
Work History
Team Leader Manager
Walmart
- Led team in achieving operational goals through effective workflow management.
- Trained and mentored new associates on company policies and procedures.
- Implemented process improvements to enhance efficiency and reduce waste.
- Conducted performance evaluations to ensure high standards of service and productivity.
Assistant Manager
Dollar General
Ithaca, MI
10.2020 - 12.2022
- Fostered a collaborative team environment, promoting effective communication and problem-solving strategies.
- Implemented safety protocols, enhancing workplace safety compliance and reducing incidents.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
School Bus Attendant
Dean Transportation
11.2021 - 03.2022
- Assisted students in boarding and disembarking safely from buses.
- Monitored student behavior to ensure adherence to safety protocols.
- Communicated effectively with drivers regarding route changes and student needs.
- Provided first aid support during emergencies, ensuring student well-being.
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
Education
Associate of Science - Social Work
Walden University
Minneapolis, MNSkills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Decision-making
- Task delegation
- Relationship building
- Needs assessment
- Conflict resolution
- Positive attitude
- Problem-solving
Volunteer Work
Isabella’s Commission on aging
- Meals on wheels
- Kitchen work
Timeline
School Bus Attendant
Dean Transportation
11.2021 - 03.2022
Assistant Manager
Dollar General
10.2020 - 12.2022
Team Leader Manager
Walmart
Associate of Science - Social Work
Walden University