COURTNEY PILTZ
La Grange,TX
Summary
Results-driven and detail-oriented administrative leader with a strong background in overseeing and managing program operations and enhancing team performance. Skilled in staff recruitment and coordination, operational efficiency, project management, and delivering exceptional customer service while ensuring compliance, accurate records, and effective budget management for improved program effectiveness.
Overview
9
9
years of professional experience
Work History
Director & HR Coordinator
Crosspoint Christian Academy
La Grange, Texas
03.2023 - Current
- Oversaw daily operations, staff management, and program delivery.
- Recruited, onboarded, trained, and supervised employees to maintain high performance standards.
- Developed and implemented policies, procedures, and safety protocols to ensure compliance.
- Led staff training and professional development initiatives to improve performance and retention.
- Coordinated scheduling, events, and operational activities while ensuring policy adherence.
- Streamlined enrollment and administrative processes while maintaining accurate records.
- Managed annual budgets and resource allocation to support cost-effective operations.
- Served as the primary contact for families, resolving concerns and fostering positive relationships.
Care Coordinator
Memorial Hermann
Remote
01.2021 - 05.2021
- Coordinated high-volume scheduling and calendar management across multiple medical practices.
- Communicated with patients to address questions and provide timely support.
- Maintained accurate records and verified insurance information with a high degree of accuracy.
- Delivered exceptional customer service while managing competing priorities in a fast-paced environment.
Care Coordinator
First California Physician Partners
Atascadero, California
09.2018 - 03.2020
- Coordinated scheduling and appointment logistics across multiple medical offices.
- Facilitated communication between patients and healthcare providers to ensure quality service.
- Responded to patient inquiries regarding care plans, treatment options, and resources.
- Verified insurance coverage and maintained accurate patient records and documentation.
- Provided exceptional customer service in a fast-paced, high-volume environment.
Administrative Assistant
Open Canvas Laser
San Luis Obispo, California
01.2018 - 09.2018
- Coordinated schedules and calendars for clients, staff, and leadership.
- Supported executives with calendar management and meeting coordination.
- Managed office operations, filing systems, and inventory tracking.
- Directed incoming communications and ensured timely responses.
- Streamlined payment processing and client communications.
- Assisted with administrative projects and operational tasks.
- Managed phone and email correspondence while providing excellent customer service.
Administrative Assistant
Vance Wealth Group
Santa Clarita, California
01.2017 - 12.2017
- Coordinated appointment schedules for clients and staff.
- Provided front-line customer service and administrative support.
- Performed data entry, document management, and scheduling.
- Maintained filing systems and supported daily office operations.
- Managed incoming communications and directed inquiries.
- Prepared reports, correspondence, and presentations for management.
- Managed office supply inventory and replenishment.
- Supported planning and execution of workshops and events.
Education
Master of Science - Human Resource Management
Tarleton State University
Distance Learning12-2026
BA - Psychology
Southern New Hampshire University
Distance Learning12-2023
Certificate of General Business - Specialization
Cuesta College
12-2019
Skills
- Recruitment & Onboarding
- Staff Management & Coordination
- Policy Development & Implementation
- Employee & Client Relations
- Organizational Leadership
- Scheduling & Calendar Management
- Project Management
- Written & Verbal Communication
- Problem Solving
- Time Management
- Office Administration
- Attention to Detail
- Marketing & Communications
Timeline
Director & HR Coordinator
Crosspoint Christian Academy
03.2023 - Current
Care Coordinator
Memorial Hermann
01.2021 - 05.2021
Care Coordinator
First California Physician Partners
09.2018 - 03.2020
Administrative Assistant
Open Canvas Laser
01.2018 - 09.2018
Administrative Assistant
Vance Wealth Group
01.2017 - 12.2017
Master of Science - Human Resource Management
Tarleton State University
BA - Psychology
Southern New Hampshire University
Certificate of General Business - Specialization
Cuesta College