Courtney Porter
Austin,TX
Summary
Dedicated and detail-oriented with extensive experience in healthcare support, patient rapport, and customer service. Proficient in scheduling, insurance verification, and patient education, with a demonstrated ability to improve operational efficiency and enhance patient satisfaction. Skilled in managing high patient volumes, coordinating pre- and post-operative procedures, and maintaining accurate electronic medical records. Exceptional organizational and time management abilities, complemented by a strong commitment to delivering excellent service in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Advanced Pain Care
02.2024 - Current
- Scheduled and confirm patient appointments, efficiently managing a high volume of calls and inquiries
- Verify insurance coverage and obtained necessary authorizations for medical services
- Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies
- Educated patients on available resources such as online portals
- Schedules patients for surgery and completes necessary paperwork
- Reviews instructions with patients prior to surgeries, including medications, allergies, labs, health history, pre-op and post-op treatment plans
Clinical Care Specialist
Direct Orthopedic Care
10.2023 - 02.2024
- Answer telephones and greet patients and visitors in a courteous, professional manner
- Maintain patient scheduling system and medical records
- Verify insurance benefits and coverage before patient's appointments
- Check in and confirm new patients for appointments
- Assist with surgery scheduling and pre-post operative instructions
- Document a guest's history, physical exam, lab results, imaging results, and plan in an electronic medical record in an accurate, timely, and efficient manner
Assistant Store Manager
Janie and Jack
10.2019 - 10.2022
- Scheduled and delegated assignments to maximize coverage
- Identified financial strengths and weaknesses by regularly reports
- Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
- Trained and mentored new employees on company policies, procedures, and customer service standards
- Collaborated with the store manager to develop and implement effective merchandising displays to drive sales
- Managed cash handling procedures, ensuring accuracy and compliance with company guidelines
Lead Front Desk Agent
NOPSI Hotel
06.2017 - 10.2019
- Greeted customers immediately with a friendly and sincere welcome
- Completed the registration process by inputting and retrieving information from OPERA computer system, confirming pertinent information
- Verified and imprinted credit cards for authorization using electronic acceptance methods
- Handle cash, make change and balance an assigned house bank
- Promptly answered the telephone using positive and clear communication
Front Desk Receptionist
Oschner Medical Center
08.2014 - 05.2017
- Reconciled co-payment charges and maintained accurate records
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Greeted and welcomed guests, providing a positive first impression of the company
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
Education
High School Diploma -
Eleanor McMain High School
New Orleans,LA05-2014
Skills
- Customer service
- Medical receptionist
- Administrative experience
- Medical scheduling
- Typing
- Computer literacy
- Organizational skills
- Time management
- Insurance verification
- EMR systems
Certification
Basic Life Support Certification
Timeline
Patient Service Representative
Advanced Pain Care
02.2024 - Current
Clinical Care Specialist
Direct Orthopedic Care
10.2023 - 02.2024
Assistant Store Manager
Janie and Jack
10.2019 - 10.2022
Lead Front Desk Agent
NOPSI Hotel
06.2017 - 10.2019
Front Desk Receptionist
Oschner Medical Center
08.2014 - 05.2017
Basic Life Support Certification
High School Diploma -
Eleanor McMain High School
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