Courtney Powell
Riverdale,UT
Summary
Customer-focused operations and property management professional with 10+ years of experience in client relations, sales, team leadership, and business operations. Proven track record of building strong customer and owner relations, managing budgets, coordinating large-scale projects, and delivering exceptional customer experience. Skilled in communication, problem-solving, and driving positive outcomes in a fast-paced environment.
Overview
2027
2027
years of professional experience
Work History
Maintenance Coordinator
Alliance Property Management
2025 - Current
- Coordinated maintenance operations for a portfolio of 3,000+ rental units, delivering exceptional customer experience, increasing resident satisfaction, and supporting occupancy retention goals at 2%.
- Served as the primary point of contact for owners, building trusted relationships, budget oversight, and solution focused service that contributed to portfolio growth.
- Implementing process improvements that enhanced service delivery and protected property revenue.
- Conduct performance reviews, driving accountability, productivity, and service excellence to improve operational results.
- Developed and strengthened vendor partnerships, negotiating contracts and pricing to reduce operating expenses.
Financial Coordinator
HoneyDo Services
2024 - Current
- Developing scalable systems for intake, scheduling, accounts payable and receivable to ensure timely financial transactions.
- Established documentation and communication standards that improved accountability, streamlined operations ensured alignment across stakeholders.
- Primary contact for vendors, clients and ownership. Resolving issues efficiently and managing accounting projects valued up to 1M.
Manager
K and K Transport
2021 - 2025
- Supported business operations throughout team onboarding, record management and HR coordination functions.
- Streamlined invoice processing and vendor communications, ensuring deadlines, and improving payment accuracy for projects valued up to 2M.
- Prepared expense reports and financial documents to support budgeting, profitability and operational accountability.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Community Manager
Dua Properties
2022 - 2024
- Implemented marketing strategies to attract prospects and reduce vacancy rates to 1%.
- Developed budgets for property operations, monitoring expenses for efficiency.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Specialty Sales Team Leader
Target
2015 - 2021
- Assisted in developing promotional strategies to enhance customer engagement and drive sales.
- Collaborated with team members to streamline inventory management processes, ensuring product availability.
- Executed daily operational tasks, adapting quickly to changing priorities and maintaining high standards of service.
- Refined merchandise presentation strategies to increase visual appeal and attract customer interest.
- Led cross-functional projects focused on improving store performance and operational efficiency.
- Conducted regular performance reviews, providing constructive feedback to improve individual and team performance.
- Implemented new customer service protocols, improving overall customer satisfaction ratings significantly.
Skills
- Task prioritization
- Deadline adherence
- Financial & operational management
- Scheduling & pipeline coordination
- Executive communication
- Team leadership & development
- Customer relationship management
- Product education & tailored experiences
Timeline
Maintenance Coordinator
Alliance Property Management
2025 - Current
Financial Coordinator
HoneyDo Services
2024 - Current
Manager
K and K Transport
2021 - 2025
Community Manager
Dua Properties
2022 - 2024
Specialty Sales Team Leader
Target
2015 - 2021