Courtney Primus
Tinley Park,IL
Summary
Dedicated behavioral health associate with mental health expertise with CPI and CPR certifications. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavioral Health Associate II
Timberline Knolls
08.2022 - Current
- Enhanced patient care by implementing individualized treatment plans and monitoring progress.
- Collaborated with interdisciplinary teams for comprehensive patient support and improved outcomes.
- Developed strong rapport with patients, fostering trust and open communication to better address their needs.
- Conducted thorough assessments to identify behavioral health concerns and determine appropriate interventions.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Sales Floor Associate
Goodwill
08.2017 - 02.2019
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
Education
Bachelor of Arts - Sociology
University of South Florida
Tampa, FL12.2024
Skills
- Mental Health Support
- Empathy Development
- Self-Harm Prevention
- De-Escalation Techniques
- Patient Safety Management
- Crisis Intervention
- Active Listening
- Teamwork and Collaboration
- Adaptability and Flexibility
- Interpersonal Skills
- Problem-Solving
- Progress Monitoring
Certification
CPR certification
CPI certification
Timeline
Behavioral Health Associate II
Timberline Knolls
08.2022 - Current
Sales Floor Associate
Goodwill
08.2017 - 02.2019
Bachelor of Arts - Sociology
University of South Florida
CPR certification
CPI certification
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