CINDY M KNOERZER
Client Services
Lemont,Il
Summary
Dedicated admissions coordinator with extensive client relations experience. Effective team player as well as working individually to contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Admissions Coordinator
Timberline Knolls
Lemont, IL
01.2020 - Current
- Evaluate prospective client referral inquiries, analyzing diagnoses
- Perform pre-screening assessments with empathy to determine program fit for busy behavioral health facility
- Coordinate clinical assessments with an intake counselor.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Reservation Sales Agent
Apple Vacations
Elk Grove Village, IL
04.2014 - 12.2019
- Managed online booking inquiries and assisted guests and travel agents
- Provide quality customer service, research to inquiries and upsell various vacation packages and excursions
- Prepared customer invoices, processed billing
Inside Sales Specialist
TY, Inc
Westmont, IL
10.2009 - 08.2013
- Display exemplary salesmanship to surpass targets and goals.
- Cultivate relationships with key decision makers accelerate sales growth
- Utilized CRM software to maintain detailed contact logs and account records
- Collaborated with vendor representatives and procurement to set up optimal delivery schedules
National Accounts Coordinator
TY Inc
Westmont, IL
04.2007 - 10.2009
- Liaison between senior account manager and outside sales distribution network
- Proactively identify and resolve any issues that could compromise customer loyalty
- Reconcile invoices, maintain and update excel spreadsheets
- Support senior management in procuring products to design and implement planograms for clients nationwide like; Party City, Walgreens, CVS, Hudson News
Education
Bachelor of Arts - Criminal/Public Justice
St. Mary's University
San Antonio, TX2000
Associate of Applied Science - Hospitality Management
College of DuPage
Glen Ellyn, IL04.1991
Skills
- Microsoft Office
- CRM Software-Salesforce, Zendesk
- Organization and Focus
- Travel Planner and Hospitality Management
- Excellent Verbal and Written Communication
- Employee Training Lead
- Insurance Verification Knowledge
Interests
- Bicycle Riding
- Hiking
- Crafting
- Reading
Timeline
Admissions Coordinator
Timberline Knolls
01.2020 - Current
Reservation Sales Agent
Apple Vacations
04.2014 - 12.2019
Inside Sales Specialist
TY, Inc
10.2009 - 08.2013
National Accounts Coordinator
TY Inc
04.2007 - 10.2009
Bachelor of Arts - Criminal/Public Justice
St. Mary's University
Associate of Applied Science - Hospitality Management
College of DuPage
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