COURTNEY-RAE SIMMONDS
Duluth,GA
Summary
I am Looking to apply my skills and knowledge to a new and challenging role. Professional with over 6 years of customer service experience.
Resourceful Outreach Coordinator known for high productivity and efficient task completion. Possess specialized skills in community engagement, event planning, and stakeholder communication. Excel in leadership, adaptability, and interpersonal communication, ensuring successful project outcomes and strong community relationships.
Overview
7
7
years of professional experience
Work History
Outreach Coordinator
Optum, UnitedHealth Group
Atlanta, California
01.2018 - Current
- Able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Provided excellent service and attention when dealing with customers face-to-face or over the phone
- Answered an average of 75 calls and emails per day, responding to customer inquiries, resolving problems, and informing customers about new products
- Developed a reputation for punctuality and hard work
- Assisted providers/ Medicare records departments during HEDIS and Risk Adjustment reviews.
Education
Bachelor of Science - Psychology
Post University
05-2025
Some College (No Degree) - Psychology
Tennessee State University
Nashville, TNSkills
- Customer service
- Interpersonal and written communication
- Organization
- Salesforce
- Google platforms
- Database Management
- Problem-Solving
- Written and verbal communication
- Time Management
- Task Prioritization
- Multitasking
Timeline
Outreach Coordinator
Optum, UnitedHealth Group
01.2018 - Current
Bachelor of Science - Psychology
Post University
Some College (No Degree) - Psychology
Tennessee State University