Courtney Reece
Spanaway,WA
Summary
Experienced with providing compassionate and attentive care to clients in their homes. Utilizes strong interpersonal skills to build trust and promote client well-being. Knowledge of effective care techniques, including personal hygiene assistance and medication management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Home Health Caregiver
Family Home Care Resource
11.2024 - 10.2025
- Administered personalized care plans, enhancing patient comfort and promoting independence.
- Assisted clients with daily living activities, ensuring dignity and respect in service delivery.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Collaborated with multidisciplinary teams to coordinate holistic care approaches for clients.
- Developed strong relationships with clients, fostering trust and improving overall care experience.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Provided mobility assistance such as walking and regular exercising.
Sales advisor II
Concentrix
06.2023 - 09.2024
- 1. Help schedule patients appointments
- 2. Answer all of their concerns
- 3. Take medications refills
- 4. Provide friendly service
- 5. Helping the patient feel heard and cared for
- Facilitated customer interactions, addressing inquiries and resolving issues efficiently.
- Leveraged CRM systems to track sales leads and ensure timely follow-ups.
- Collaborated with team members to develop effective sales strategies and improve performance.
- Mentored junior staff on best practices for customer service and sales techniques.
Medical Assistant
Dr.Prakash Shah
04.2020 - 07.2021
- Administered injections
- Provided instructions to patients as instructed by physician or physician assistant
- Ensured all related reports, labs, and information were filed and available to the patient
- Explained all treatments, procedures, medications, special diets
- Assisted with calling insurance to verify procedures and test are covered
- Answering phones and making sure the patient question was answered
Shift Supervisor
AAFES EXCHANGE MILITARY
01.2017 - 05.2021
- Handled many complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
- Kept records of customer interactions, processed customer accounts and filed documents.
- Reviewed or Made changes to customers accounts.
- Met personal /team sales targets and call handling quotas.
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained staff on customer service best practices, enhancing team performance and customer satisfaction.
- Coordinated shift schedules, optimizing workforce allocation for peak business hours.
- Resolved customer complaints promptly, fostering a positive shopping experience and loyalty.
- Implemented process improvements that increased efficiency in inventory management and order fulfillment.
- Monitored inventory levels, ensuring timely replenishment and minimizing stock discrepancies.
Education
Associate's degree - Medical assisting and applied health science
Ross Medical Education Center
Hopkinsville, KY01.2021
Skills
- Patient Care
- HIPAA
- Microsoft Word
- Phone Etiquette
- Computer Skills
- ICD-10
- Documentation review
- Negotiation
- Customer service
- Supervising experience
- Communication skills
- Conflict management
- Typing
Certification
- CPR Certification
- BLS Certification
- Food Handler Certification
- Driver's License
Timeline
Home Health Caregiver
Family Home Care Resource
11.2024 - 10.2025
Sales advisor II
Concentrix
06.2023 - 09.2024
Medical Assistant
Dr.Prakash Shah
04.2020 - 07.2021
Shift Supervisor
AAFES EXCHANGE MILITARY
01.2017 - 05.2021
Associate's degree - Medical assisting and applied health science
Ross Medical Education Center