COURTNEY REED
Havertown,PA
Summary
Behavioral Healthcare Executive Director with over two decades of transformative leadership, adept at steering operations and pioneering innovations in integrated wellness centers. Expert in boosting community health outcomes through strategic development, population health, stakeholder engagement, and meticulous compliance management. Committed to advancing healthcare integration and quality enhancement, leveraging a proven track record with significant health integration initiatives and electronic health records systems.
Overview
21
21
years of professional experience
Work History
Director
Resources For Human Development, Inc.
04.2019 - Current
- Oversee operations of an Integrated Community Wellness Center, managing directors, medical director, and recruitment, ensuring compliance
- Implement targeted training, boosting staff competence and productivity
- Enhance workflow efficiency, fostering collaborative and culturally sensitive care
- Liaise with leadership and funders, participating in audits and compliance processes
- Improve community wellness through innovative health programs and strategic enhancements
- Management of Value Based Contracts in multiple counties
- Streamlined center operations, increasing service delivery by 45%
- Pioneer unique health initiatives with utilization of population health, enhancing local community engagement
- Forged strong partnerships with stakeholders to bolster funding and support
- Support detailed audits, identifying key areas for strategic improvement
- Lead transformative strategies to position center as a leader in wellness care from CCBHC demonstration, CCBHC grants, to an Integrated Community Wellness Center
- Mentor leadership and staff, enhancing team skills and morale
- Analyze program data to refine health services, increasing patient satisfaction
- Evaluate program efficacy, optimizing resource allocation and outcomes
- Developed forward-thinking health strategies to anticipate community needs effectively
- Cultivate a supportive environment, significantly improving staff retention and satisfaction
- Introduced tech-driven solutions to streamline telehealth and record keeping
- Leveraged professional networks and industry knowledge to strengthen client relationships
- Spearheaded innovative approaches to resource allocation and strategic planning
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Operations Manager
Resources For Human Development, Inc.
06.2017 - 04.2019
- Managed daily operations of Outpatient and Mobile Services across two locations, ensuring effective workflows
- Served as communication hub, disseminating information to staff and ensuring timely documentation
- Collaborated with Director to implement and evaluate new clinical and wellness programs based on community needs
- Oversaw performance of CQI functions, addressing and documenting individual complaints
- Ensured compliance with State, County, and Agency regulations regarding treatment and documentation
- Conducted thorough CQI audits, maintaining high standards of care and addressing systemic issues promptly
- Partnered with the Director to roll out new programs, increasing community engagement
- Streamlined operations by conducting detailed CQI audits and addressing findings
- Boosted staff performance and morale through effective communication and leadership
- Analyzed operational workflows to enhance efficiency, reducing process bottlenecks
Director of Community Based Services
NHS Human Services
12.2015 - 06.2017
- Managed diverse departments of over 90 employees, optimizing resource allocation and boosting fiscal responsibility
- Enhanced staff skills and morale through targeted training and effective performance evaluations
- Ensured compliance with regulations, coordinating audits and maintaining high care standards
- Led strategic program closures, reallocating resources to focus on core service areas
- Increased referral rates through successful county-wide marketing and relationship-building
- Fostered a collaborative environment that enhanced team productivity and client care
- Monitored and adjusted compliance protocols to meet all regulatory standards
- Cultivated a supportive team dynamic that excelled in delivering compassionate care
- Championed community engagement initiatives that built lasting partnerships and support
Director of Targeted Case Management
NHS Human Services
06.2010 - 12.2015
- Managed multimillion-dollar budgets, ensuring fiscal responsibility and resource optimization
- Reported operational metrics to Executive VP, addressing AR denial and unbilled issues
- Ensured compliance with regulations, coordinating audits with MBH, OBH, CBH, and the State
- Developed collaborative relationships through county-wide marketing, generating referrals
- Implemented program goals and protocols, enhancing service delivery and client satisfaction
- Pioneered new case management protocols, elevating client care standards
- Slashed AR denial rates through strategic process improvements
Blended Case Management Supervisor
NHS Human Services
01.2007 - 06.2010
- Supervised Blended Case Management staff, ensuring compliance with State and Agency regulations
- Acted as liaison with Behavioral Health offices and support agencies, resolving program conflicts
- Assisted Director in designing and implementing program goals and service delivery protocols
- Conducted monthly quality audits to ensure high standards of care and staff efficiency
- Provided administrative supervision and regular training for staff development and program success
- Conducted monthly quality audits, ensuring continual care improvement
Intensive Case Manager
NHS Human Services
01.2006 - 12.2006
- Managed case services for mental health and addiction clients, securing necessary resources
- Coordinated crisis support and discharge planning, improving patient outcomes
- Secured insurance coverage and re-authorizations, reducing financial barriers for clients
- Conducted outreach to maintain client stabilization and compliance with treatment plans
- Enhanced resource linkage, improving client access to critical services
- Provided empathetic care, ensuring client comfort and trust during treatment
- Monitored treatment plans for compliance, ensuring adherence to standards
Lead Residential Advisor
Creative Health Services, Inc.
10.2004 - 12.2005
- Led daily living skills programs, enhancing residents' safety and well-being
- Managed medication schedules, educating residents on prescriptions
- Coordinated social activities, boosting resident engagement
- Handled crises to prevent hospitalizations, ensuring stability
- Documented treatment plans, facilitating resident meetings
- Streamlined resident documentation process, increasing efficiency
- Mentored new advisors, fostering a collaborative team environment.
Residential Advisor
Creative Health Services, Inc.
08.2003 - 10.2004
- Implemented daily living skills programs, enhancing resident safety and well-being
- Supported medication management, promoting resident independence
- Accurately documented treatment plans and progress, ensuring precise records
- Intervened in crises to prevent hospitalization, maintaining resident stability
- Assisted residents in mastering daily living skills, fostering independence
- Provided emotional support to residents, enhancing their coping strategies
Education
MBA - Healthcare Administration
Eastern University
Bachelor of Science - Clinical Counseling Psychology
Kutztown University
Skills
- Leadership Development
- Strategic Partnerships
- Financial Management
- Quality Assurance
- Program Development and Evaluation
- Process Improvement
- Marketing Strategy
- Change Management
- Policy Development
- Risk Management
- Team Building
- Operations Management
Timeline
Director
Resources For Human Development, Inc.
04.2019 - Current
Operations Manager
Resources For Human Development, Inc.
06.2017 - 04.2019
Director of Community Based Services
NHS Human Services
12.2015 - 06.2017
Director of Targeted Case Management
NHS Human Services
06.2010 - 12.2015
Blended Case Management Supervisor
NHS Human Services
01.2007 - 06.2010
Intensive Case Manager
NHS Human Services
01.2006 - 12.2006
Lead Residential Advisor
Creative Health Services, Inc.
10.2004 - 12.2005
Residential Advisor
Creative Health Services, Inc.
08.2003 - 10.2004
MBA - Healthcare Administration
Eastern University
Bachelor of Science - Clinical Counseling Psychology
Kutztown University
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