Summary
Overview
Work History
Education
Skills
Timeline
Generic

COURTNEY REED

Sumter

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Concentrix
Jacksonville
10.2023 - 01.2026
  • Answered inbound calls to greet and assist customers with various needs and questions.
  • Interacted with customers to identify needs, address issues, and provide tailored product information.
  • Maintained knowledge of products, services, and promotions to provide accurate information to customers.
  • Recommended products and services aligned with customer needs and goals to enhance satisfaction.
  • Evaluated options and made informed decisions during high-pressure situations.
  • Referred customers to appropriate departments or personnel to swiftly resolve issues.
  • Provided key information to supervisors regarding customer issues or complaints.

Warehouse Worker

Amazon
West Columbia
11.2019 - 08.2023
  • Collected and packaged items for timely order fulfillment.
  • Organized and transported pallets to optimize inventory management.
  • Adhered to safety standards and OSHA regulations to ensure workplace safety.
  • Adhered to stacking guidelines to support merchandise integrity and personnel safety.

Customer Service Representative

Sykes Call Center
Sumter
11.2015 - 08.2019
  • Resolved customer inquiries, complaints, and issues providing insightful solutions.
  • Answered inbound calls to assist customers with inquiries and resolve needs promptly.
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
  • Relayed relevant information to customers while ensuring follow-up on commitments.

Education

High School Diploma -

Sumter High School
Sumter, SC
06.2010

Skills

  • Customer service
  • Conflict resolution
  • Dispute resolution
  • Relationship building
  • Account updating
  • Scheduling
  • Time management
  • Problem-solving
  • Logistics coordination
  • Inventory management
  • Warehouse operations
  • Safety compliance
  • Order picking
  • Picking and packing
  • Process optimization
  • Professional demeanor

Timeline

Customer Service Representative

Concentrix
10.2023 - 01.2026

Warehouse Worker

Amazon
11.2019 - 08.2023

Customer Service Representative

Sykes Call Center
11.2015 - 08.2019

High School Diploma -

Sumter High School
COURTNEY REED